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"I would like to compliment Mr. Virak, who has made my stay at Novotel Sihanoukville extremely pleasant. Mr. Virak always anticipates my needs, puts himself in my shoes, and goes the extra mile to make sure I am comfortable. His service is beyond thoughtful and truly exceptional. On Day 1, when I needed a quiet spot for a meeting, he patiently followed me from the restaurant to the lounge and finally to the lobby—just to help me find the perfect quiet corner. He even brought me an extra table for my laptop, turned down the music, and checked in on me every hour to ensure everything was okay. On Day 2 during breakfast, he saw me with my laptop and, knowing I needed to work, offered me a seat in a closed area for some peace and quiet. He was so attentive to every detail—asking if he should turn on the lights to reduce glare from my screen, checking if I needed anything to eat or drink, and even closing the door for me when he noticed more people walking past. Later that evening at the beach bar, while I was working again, he noticed I hadn’t plugged in my charger. He quietly brought me an extension cord and asked if I needed to charge my laptop. That level of attention is rare. As a trainer, I’m honestly very impressed by Mr. Virak’s dedication and attentiveness—so much so that I will be using his service as an example in my future customer service classes. I hope this message can be passed along to him, e truly he made a lasting impression on me."

"Good comfort "

"Very very good resort, staff and restaurant. Great amenities, only downfall not much around it, but its an island so understandable"

"This was a very nice stay, good food, good service, beautiful setting. "

"Wonderful location, staff were very helpful. Room and bathroom was everything we needed for a coupe do nights. It was clean, perhaps some areas of the hotel needed a little work but it is their down season. Very lovely little resort. "

"Beautiful Roos amazing staff and amazing food! I miss it already and can’t wait to come back!"

"If you’re looking for a quiet, semi-remote escape, this is a great spot. Easily the nicest hotel on this beach. The oceanfront room is spacious, tastefully minimalist, and the bed is super comfortable. The staff are warm and welcoming. The restaurant is decent, though a bit pricey. Just note—you’ll need a tuk tuk to get anywhere else, which typically costs at least $5 per person."

"The island is a paradise and the beach at the tube is the most beautiful of the beaches on the island. The staff are the friendliest, most helpful people that I have ever encountered. "

"This is a beautiful classy resort. Come here for peaceful ambience. Quiet romance comes naturally. Food and service are first class. Enjoyed a wonderful BBQ dinner on the sand with a spectacular fire-show. "