"My reservation was for a 2 queen bed room on the ground floor. I had confirmation that they were booking us ion the ground floor, but on arrival it was a 1 queen bed handicap room. They had no options but to give us a rollaway bed or go to another hotel for one night. So we opted to use the rollaway which had a very poor mattress. They called later in the evening & said they were giving us the King bed suite for the second night which was an excellent room. I appreciated the improved...
"My reservation was for a 2 queen bed room on the ground floor. I had confirmation that they were booking us ion the ground floor, but on arrival it was a 1 queen bed handicap room. They had no options but to give us a rollaway bed or go to another hotel for one night. So we opted to use the rollaway which had a very poor mattress. They called later in the evening & said they were giving us the King bed suite for the second night which was an excellent room. I appreciated the improved...
Pamela