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"Nice overall area, the pool and beach areas were nice, but not overwhelmingly so relative to the cost. The staff was generally nice, but occasionally disinterested and at times, the place felt understaffed. Waited over 4 hours on a towel request and had to request again, waited over 20 minutes after eating to get a check, kind of a recurring theme. Had one of the front desk staff go out of the way to help me and one employee give us towels when the dispenser broke - two positive examples, but...

"I didn’t love how our balcony view over-looked a weird slab of concrete and it almost looked unfinished. But besides that the room was very nice, the cleanliness was on point, majority of staff was kind and helpful."

"Not a full service hotel. Don’t clean rooms and linen are rumpled and creased "

"Thia is mot a 5 star or even a 4 star experience. Overall lack of training and even sufficient staff to meet basic guestneeds. Mo healthy or really availble food. What was offered very expensive even served on poorly washed dish. Shoyld not have to pick put molded strawberries from a dish. Room was mot clean and items not working like TV. Overall shoddy eorkmanship shows in wear of guest room and spa. Someine needs to pay attention "

"Everything at the Jaxon was pleasant with exception of management communication and description of sleeping arrangement. On arrival, I was unable to access the room due to a typing error of the door code. However, once I got ahold of Management by phone, they were able to unlock the door for me. It was stressful to arrive and not have it working. Then the last day, I was offered to extend my checkout time for an additional fee. I accepted and my card was charged. Just two minutes after the...

"Perfect"

"Updates to room are needed, however I knew that when booking. Room was comfortable, spacious and had the oceanview it described. Beach was great, pool and hot tub were very nice. The restaurant and tiki bar were superb. Good prices and friendly staff."

"The location is stunning. The amenities and staff in the pool areas are excellence. Staff were extremely accommodating with lounge, chairs and umbrellas and food service in the outdoor pool areas. I would definitely stay there again."

"Perfect "

"Dependable and convenient when you need to be in the area. Rooms are spacious and clean. Pool area nice."

"At almost a thousand dollars a night; you expect more out of a property. Feels like a $129 hotel in any other city. "

"Lovely hotel...room and service were great!"

" Clean, friendly staff, laundry, beach access, pools, spa, self parking."

"My stay was very pleasant. Adeline and Carryna was very professional when it comes to helping out. I would stay again. "

"I booked a package deal on Expedia and was worried when I saw the reviews. So I called the front desk and spoke to Moya the manager. She was awesome. Asked if we had any special requests. I told her we drink alot of coffee. She made sure we had a coffee maker in the room. She reassured me that all the rooms were renovated. True to her word the room was brand new. Kinda like a new car rental. It was great. The pool was clean and refreshing and we loved using the cabana. The best part was the...

"It was horrible...so ghetto‼️"

"For the price per night it is not worth it. Booked ocean front room and paid more. Got to our room and it wasn’t ocean front. I called the front desk and they said we don’t have any ocean front. That was a lie. Almost 1,000 a night and I still have to pay $18 for a drink, there isn’t any breakfast included, snacks in the room are $8 and higher. The prices were insane in my opinion. If you paying that much per night, they should be more accommodating. When we arrived nobody was working at any...

"Gym is great Rooms need more modern amenities Lighting full mirrors Lighting Many usb-c’s"