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"部屋、お風呂がとても広くよかった。お風呂はテレビ付き。アメニティも充実。朝食も付いてよかった。"

"リッチ良し、サービス良し、清潔な施設。 ただ、一つ残念なのはエレベーターが一台しかなく、狭いこと…。 朝食事、チェックアウトの客とで乗れずに何回見送ったか。"

"It is an old hotel but a very well kept hotel. The Japanese style rooms was a great experience for my friends and family. Amazing view from our rooms and throughout the hotel of Mount Fuji. Beautiful hostel grounds to walk around and very peaceful. "

"The staff was very unhelpful in difficulties we had around our booking, caused by major transportation disruptions beyond our control in Japan, and rude to my wife when she tried over 5 times to contact and remediate the situation. I would never recommend this as a '5 star, glamp' hotel. Service levels are 1 star. "

"The stay at this place was an enjoyable and memorable experience. The location is a bit far from the attractions but with a car it is not an issue. I am not sure if there is a shuttle service. We had half board and the dinner experience was amazing. "

"I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the...

"Incredible location, fantastic accommodation, very helpful staff, 5* service. Unlimited free beer from room’s own draught beer tap was spot on."

"朝食は種類も豊富で美味しかったです。 お風呂上がりのアイスサービスも嬉しかったです。"

"ありがとうございました。"

"Great stay. I enjoyed the traditional Ryokan style room. The hotel has 2 onsen baths which stayed open late into the night."

"スタッフさんは親切丁寧で部屋も清潔で満足でした。"

"The sink wouldn’t drain and the shower flooded the bathroom. Breakfast included a styrofoam container with cold sandwiches and curdled yogurt. Roughly half of the igloos were damaged and held together with duct tape. "

"お湯がとてもよく、太鼓ショーも迫力がありました。高齢の母も大満足でした。"

"Staff is very helpful "

"The staff was so friendly, helpful and accommodating! Beautiful setting!"

"It was an amazing experience, communication was challenging, but staff was extremely attentive "

"税込1人7000円程度で週末に宿泊しました。 直前に探したこともあり、なかなか空きがなくおしゃれなデザインだったので選択。 新しい住居やお宿に慣れている方だと、設備は古めで暗い印象だと思います。 宿泊に重きを置いていない一泊ならOK。 アメニティはメイククレンジングまで揃っていてスナック菓子などもありました。 お部屋が一棟ごとで車から荷物の出し入れが便利な点が良かったです。"

"客室に入った途端、下水の臭いがひどかった"