"We were delayed due to issues with our car hire. When we arrived at the hotel a day late, we found that we did not have a double room as requested (in a booking well over a year ago) and Ana, the receptionist, could not explain why this was the case. We suspected that, as the hotel was full, the room we were given was possibly the worst available. It had a view on to a wall, was quite small, there was no tea/coffee making facility or waste bin in the room (only a small pedal bin in the...
"We were delayed due to issues with our car hire. When we arrived at the hotel a day late, we found that we did not have a double room as requested (in a booking well over a year ago) and Ana, the receptionist, could not explain why this was the case. We suspected that, as the hotel was full, the room we were given was possibly the worst available. It had a view on to a wall, was quite small, there was no tea/coffee making facility or waste bin in the room (only a small pedal bin in the...
Stella