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"The room was always clean. The individual pool was clean with amazing view. However in my 2 weeks at travelling thru Greece and staying at 5 different hotels - the front staff were the least helpful and condescending rude. I arrived by car and at check in was shown on a map where to park the car - problem was I was not asked to park my car off to the side to bring in my luggage. Unbeknownst to me it up and down a hill carrying luggage- small thing yes but lack of helpfulness. As I checked...

"The room was clean and the staff can’t do enough for you. Everyone was very attentive and the food/drink options are fantastic. The hotel is busy so it can be hard to get a sun bed after 10:30am but overall it is a very beautiful place to visit."

"There’s a reason this hotel has so many good reviews - it’s absolutely amazingly well run. The rooms actually looked better in person than the pictures to our surprise. I was also very impressed with the food as it was all fresh, healthy and the variety served was all done to a high quality. The staff were also exceptionally helpful. The only minor issue was people reserving sun loungers at the pool but that’s common in many places. However the hotel has ample sun loungers on the beach which...

"This place is honestly amazing. Every member of staff is helpful and friendly. I stayed with my friends wedding party and we all had an amazing time. They took amazing care of all of us. Would love to come back and stay longer to experience everything they have. Thank you!"

"Ein super schönes Hotel. Es liegt zwar etwas abgelegen doch mit Mietwagen ist es kein Problem. Super nettes Personal das im sehr hilfsbereit war. Sehr leckers Essen sowohl beim Buffet als auch in den Restaurants. Eine absolute Empfehlung das Smigo! Auch Tennis und Paddleanlage sowie die Pools sehr gepflegt. Würde direkt wieder hinreisen!"

"Very good hotel with lovely staff. Everything was fabulous"

"Great location, family holiday and we had a great time"

"Amazing holiday"

"Great place to start your trip. Very relaxing, great food, 15 minutes from Heraklion. Very well thought out resort."

"Great family resort, food selection was very good unless you are super fussy, our daughter is and even she managed to have a pretty full plate each meal. Drinks were a good selection. Kids club was good but activities were fairly minimal. Beaches were lovely. Pools great for everyone. The beds were hard, but not lumpy, pillows fine. There is a go cart track next door that my son enjoyed. You can easily walk in to town or down to other beaches. We had a great stay."

"We enjoyed our stay at the hotel, the staff were very helpful and friendly ,the location is excellent , the shops was close by, food was very tasty,the facilities were excellent, In general this hotel is a great place to stay."

"Overall the Mitsis Laguna is an excellent resort. It's well maintained and the staff are extremely polite and helpful making the overall experience excellent. The only point to make was the sound proofing in the bungalow that we had near the 2nd pool. We could hear the people both above and in adjoining room quite clearly and the early morning cleaning outside woke us up most mornings."

"Das einzige gute am Hotel war das Personal. Schimmel im Zimmer, Ameisen im Zimmer, defekte Dusche, Störung der Nachtruhe, Frühstück war ein Witz, dreckiges Zimmer (Staub unterm Bett, Dreck in jedem Eck des Zimmers…)"

"⭐⭐⭐⭐ 4/5 We’ve just returned from a stay at Enorme Santanna Island Resort and overall had a lovely holiday, but there were a few things that stopped it from being a full 5-star experience. Starting with the positives — the staff were absolutely amazing throughout our stay. Every member of staff we encountered was friendly, welcoming and always happy to help. The rooms and hotel grounds were spotless and very well maintained. The complex itself is huge, with plenty of space and beautiful sunset...

"We were only there for one night but were especially impressed with how clean the room/property was. We enjoyed the dinner buffet and the wait staff were friendly and attentive. Our room was very spacious and we had a chance to enjoy the balcony for our morning coffee. We would stay here again if in the area."

"We had a wonderful time at the JW. The staff were fantastic and friendly. Everyone there was warm and helpful. We especially enjoyed talking to Angela at breakfast each morning. The property was modern and comfortable with multiple decorative pools. Our room looked straight into the ocean and the tall mountains behind. I was able to dive the elephant and seal caves which were fantastic. There’s a nearby dive shop. I highly recommend Blue Adventures Diving. The beach is small and quaint with nice...

"Gorgeous place and everything was clean. Breakfast, not a very big spread but was not an issue for me. Problem if you have allergies, but i guess you could ask."

"Nice hotel. Nice rooms and pool area. Lovely Spa area but shame you have to book and pay for sauna. Normally are free but not a real issue. Gym looks good too but did not use. Very close to shops and restaurants. Staff were very helpful, polite and always at hand. The food in the restaurant and pool area and breakfast, also drinks were all tasty and well priced. Very lovely hotel and spa. would definately recommend and visit again"

"My daughter and I stayed at the Aquila Atlantis Hotel during our visit to Heraklion. While it didn't have the unique character and intimate atmosphere of some of the boutique hotels we stayed at elsewhere in Greece, it was still a comfortable and convenient place to stay. The hotel's biggest strengths are its location and amenities. It was easy to walk to many of Heraklion's attractions, restaurants, and the waterfront, making it a good base for exploring the city. The property is modern,...