Search Hotels in Chichibu District

"シャワーから水が出なかったので、スタッフに問い合わせたところ、ひたすら謝られただけで解決してくれなかった。故障だと思い使うのを諦めたが、実はシャワーの横あるボタンを押せばよかっただけ😓　バスルームに使い方の説明をつけておいて欲しかった。 それ以外は、駅からも近く部屋も綺麗で広くまた泊まりたいと思った。"

"It is an older style property with grace. The location is great being right next to the train station and doorstep to the airport bus. One downside will be the sound of the railway crossing that start around 6:00. "

"Was nice"

"Great!"

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."

"Thank you "

"It is ok"

"Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding one word! The views of the mountains and the stream were great to wake up to each morning and the hot springs on the top floor were something I looked forward to each night of my stay. I dont know if the water was truly a hot springs natural water, but nevertheless it was clean, and the different temperatures of each bath pool were very relaxing. Thank you Kamenoi for a terrific stay! All of the guests were Japanese, making it understanding that no one really spoke English! But again, a terrific stay."

"Clean room. Good staff. However, only 1 elevator so takes time to access and there is no non emergency stairs as an alternative. "