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"The entire experience was not good"

"This hotel is extremely old and it shows. This hotel needs an extreme face lift for the rooms. Looking at the pictures online and seeing it in person is nothing like the pictures at all. I do appreciate the awesome customer service from the front desk and valet. Their service is top tier! But the hotel itself is a no for me."

"Perfect area to look all around"

"Th rooms were very roomy and clean, the bed was very comfy. The staff were very polite, helpful and always willing to assist you."

"The location was perfect! Great restaurants attached to the building and you’re in walking distance of everything you need. Rooms are dated and in need of a deep clean. Staff was nice but the carpet in the rooms hasn’t been cleaned in over a year. The breakfast was also disappointing. Don’t spend the $20 a person. There’s one person with a flat grill. They were nice but how can you call it a breakfast when you’re out of bacon, sausage, waffle batter, cream cheese, milk or fruit. I should...

"very elegant hotel"

"Fit the bill, close to airport, very economical"

"I stayed 3 nights no one cleaned my room. EVERYTIME I asked they kept saying tomorrow but it never happened. I requested new towels and in order to receive them I had to bring my old towels down in a garbage bag they gave me to put them in first. There was only 1 elevator and everyday I had to get my key reset to get in my room. I will not stay here again. The hallways smell terrible as well."

"This hotel has the potential to be really nice - it’s in a great spot at the inner harbor, has a really airy sitting area on the third floor, and has a nice roof terrace with a little pool and plenty of seating - but you can tell Hyatt is not investing in staffing it with enough people or keeping it up. Check in was a disaster, with only one person working the entire lobby (check in, check out, guest services). We had multiple problems with our room, the first being that even though our...

"This hotel is older and needs some updating. Also the staff are not going to go out of their way to help their customers. The shuttle driver was just grumpy when we asked him if he could get us at the Rental car area. We will not stay here again. Marriott execs should look at this property and clean it up."

"I was in town for a concert, and all of the staff were amazing. The rooms were clean, the front desk staff were very kind and professional, and the bartender was fantastic. I would also like to thank Ms. Tyra (I believe she was the AGM) for all of her help with my reservation. I had some issues with how I booked the room, but she was very accommodating and went above and beyond to assist me. I will definitely be returning and highly recommend this hotel to others."

"Great place, good breakfast, friendly staff"

"Parking sucks"

"Very beautiful hotel"

"O hotel é excelente! A atendente Paola é muito gentil e prestativa!"

"They were helpful and courteous!"

"Great location and very clean"

"Room was clean and accessible to arena nearby. Only issue was charged rate was higher than booked. After some chats with Expedia, issue was resolved."

"Friendly staff. Easy check in. Clean rooms."