Hotel with a Concierge in Al Batinah North Governorate from SAR 237

"Checked in amazing 5* got upgrade at check in for the lady who always amazing as it was my wife’s birthday. Breakfast was the best amazing and so many options.kids loved the water park and view was so nice "

"Things which could be improved Porters were taking other peoples cars luggage and leaving behind people like myself behind even though it was Eid holidays and it was busy no excuse to miss people who have been waiting patiently or pick and choose.. Complimentary drink glasses should be refreshed sooner than waiting like 20 min Breakfast needs improvement omelette station and Que outside in the heat not a good idea especially where the Que is within stairs quite dangerous for elderly and children. Been staying here for last 5 years omelette station was better inside..Assam the activity guy was 5* amazing and kids really enjoyed it"

"Basic hotel service even not provided. Service staffs not willing to speak other than English. Room was not clean."

"Extremely clean and well organized. Very helpful and friendly staff."

"Very good overall (staff, restaurants) but for some reason no more live football in sports bar, which I believe not acceptable for a 5-star hotel. But I understand that not everybody likes football..."