Emerald Haven

Welcome to the Emerald Haven Studio, a lush, green-themed retreat in Des Moines’ vibrant East Village. Featuring a luxurious king-size bed, a fully equipped kitchen, and high-speed WiFi, this stylish space is perfect for both work and relaxation. Step outside to explore trendy restaurants, boutique shops, and local attractions just minutes away. After a day of adventure, return to the tranquil comfort of your thoughtfully designed studio. Book your stay today and experience true serenity!
HOUSE RULES

By confirming your reservation, you acknowledge that you have read and agree to the following House Rules.

Check-in & Check-out:
* Check-in: 4:00 PM – 11:00 PM
* Check-out: 10:00 AM
* Early check-in and late check-out may be available for $40, subject to availability and advance approval.

Parking:
* No parking pass is provided for this property.
* Street and diagonal parking around the building are available.
* Please do not park in private or reserved parking areas.
* Guests are responsible for following all posted parking regulations. Any parking tickets, towing fees, or violations are the guest`s responsibility.

Smoking:
* Smoking, vaping, and illegal drug use are strictly prohibited inside the unit and in the building`s indoor common areas.
* A $250 smoking fee, plus any additional cleaning costs, may be charged if this rule is violated.

Parties & Quiet Hours:
* Parties, events, and unauthorized gatherings are not permitted.
* Quiet hours are 10:00 PM – 8:00 AM.
* Excessive noise or complaints from neighbors may result in a $250 fee, immediate cancellation of your reservation, and removal from the property without a refund.

Registered Guests:
* Only registered guests included in the reservation are permitted on the property unless prior approval has been given.

Pets:
* Pets are not allowed.
* Unauthorized pets may result in a $150 fee, plus any additional cleaning or damage charges.

Key Fob (Amenities Access):
* If you would like access to the building amenities (such as the gym), please request a key fob (at least one day before your arrival.)
* If available, the key fob will be placed inside the unit before check-in.
* If the key fob is missing upon arrival, please notify us immediately after check-in so you will not be held responsible.
* Lost, damaged, or unreturned keys or key fobs will incur a $150 replacement fee.

Damages & Missing Items:
* Guests are responsible for any damage to the property during their stay.
* Charges may apply for damaged or missing furniture, appliances, décor, linens, towels, or other property items.
* Excessive cleaning resulting from misuse of the property may also incur additional charges.

Cleaning Concerns:
* Please report any cleaning concerns as soon as possible after check-in so our team has the opportunity to resolve them during your stay.

Packages & Mail:
* We do not allow mail or packages to be delivered to the property.
* Deliveries may be sent directly to your door or to a nearby FedEx, UPS, or Amazon pickup location.
* We cannot retrieve, store, or forward packages.

Door Code Security:
* Your door code is for registered guests only.
* Do not share your door code with visitors, friends, delivery personnel, or anyone outside your reservation.
* Guests are responsible for any unauthorized access, theft, or damages resulting from sharing the code.

Noise Monitoring Device:
* The property is equipped with a privacy-friendly noise monitoring device in the living area.
* The device does not record conversations.
* Tampering with, disconnecting, or covering the device may result in immediate cancellation of your reservation without a refund.

Guest Information:
* Reservations must be made using a valid government-issued ID.
* Guests must remain reachable through the phone number provided with the reservation during their stay.

Liability:
* Guests assume responsibility for their own safety and personal belongings during their stay.
* The host is not responsible for accidents, injuries, lost items, or theft occurring on the property.

House Rule Violations
Failure to follow these House Rules may result in:
* Additional fees
* Immediate cancellation of your reservation
* Removal from the property without a refund
* Charges for damages or policy violations

Thank you for respecting our property and helping us provide a great experience for every guest. We hope you enjoy your stay!