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"The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money. "

"Our choice year after year for our visits to Hangzhou "

"Took a private hire car from the airport to get there (130 RMB), as it isnt close to the Metro but once we were there, everything we needed was nearby. Hangzhou East train station is about 1 mins walk away, and there are numerous eating places next to the hotel, along with a 7-11 ao you wint go hungry. Breakfast had a lot of choices. Staff were friendly and helpful."

"Great"

"The staff are awesome! All were very courteous and thoughtful, they helped to push our luggages whenever we bumped into one. Special thanks to Ms Maggie 王淑霞 from room upkeep. I was very busy working in the room so I had no time to make up room. When I left my room, she will take the initiative to come up to me to book a time to change dirty cups and provide new bottles of water. So thoughtful! We had a wonderful stay. "

"The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive. "

"Booked for my parents and they liked it, stuff are very professional and friendly "

"The westlake view of the nine floor room was amazing. "

"Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant."