"Clean room, cheerful staff very helpful!!"

"I checked in, and had my room switched to have a tub. The room WAS NOT CLEAN. I had to clean the room myself. The only thing done was the toiletries and coffee cups for the coffee machine. The bed and tub had hair in them, the floors weren't swept and mopped, nor the carpet vacuumed. It wasn't dusted or anything else. I cleaned the room and changed the bedding myself. Essentially I paid for unscheduled and uncontractual work. Some of the staff were dismissive and rude. I'm not emotional, nor...

"Seemed like half of the stuff had an out of order sign on them. The facility was poorly maintained and all the locks worn out. The staff blamed the keys, but I had to hold the lock lever just right to get it to work. The walls and floors were extremely dirty in the hallways. The floors in and out of the rooms were all very sticky and disgusting to walk on, worse than a cheap motel. Pool was also dirty so I did not even attempt that. The elevator was stuffy because the exhaust fan was not...

"The cleanliness is terrible; the beds smell bad, and the sheets aren't changed. There was a lot of dust; basically, everything is dirty. I recommend changing the cleaning staff—they aren't doing their job."