"Stayed one night for a concert that saw all hotels in Madison completely sold out. We arrived for check in 40min early since I knew it would be busy. The front desk worker was friendly, but informed us our assigned room was not yet clean. I didn’t push, but I couldn’t help but wonder why we couldn’t be given a room that was ready; you’d think they’d want to get people checked in as efficiently as possible since so many were checking in that afternoon (and our room was the basic booking category with plenty of that type of room). We returned 30min later to a line that stretched to the door- exactly the scenario I tried to avoid. The other front desk worker was also friendly and worked as quickly as he could to get us checked in. The room was showing its age in a couple areas but was very clean and spacious. For being sold out, it was very quiet. Beds and pillows were comfortable, and the shower water pressure was amazing. The hotel only has one elevator which can take awhile during peak times. Opt for the stairs if you can. The free breakfast was pretty basic but did the job. The one unforgivable mistake: the coffee in the lobby was definitely decaf though not labeled as such. Don’t mess with people that need their morning cup after a late night! Overall I was pleased with our stay and wouldn’t hesitate to stay again if we are in the area. "
