"Bathroom light was not working properly, and the toilet was hard to flush"

"I paid for my room, and arrived for a deposit (which is normal, and they did acrually waive it) my problem is there was a non refundable service fee. There were crumbs under the beds and some outlets didn't work. I won't be rebooking here. A nonrefundable fee for something they aren't even providing is ridiculous."