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The One Boutique Hotel

3.5 star property
Hotel with 3 restaurants, in the vicinity of Shops at Willow Bend

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Photo gallery for The One Boutique Hotel

4 indoor pools, 2 outdoor pools
Loft Suite | Egyptian cotton sheets, premium bedding, down comforters
Front of property - evening/night
Point of interest
Reception

Popular amenities

  • Room service
  • Spa
  • Hot Tub
  • Pool
  • Bar
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room

Highlights

Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Down duvet
Premium bedding
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite

Loft Suite | Egyptian cotton sheets, premium bedding, down comforters

Loft Suite

Highlights

Separate sitting area
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Memory foam bed
  • 44 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for Executive Suite

Executive Suite | Egyptian cotton sheets, premium bedding, down comforters

Executive Suite

Highlights

Separate sitting area
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton linens
Memory foam bed
  • 74 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Bathroom | Combined shower/tub, deep soaking tub, rainfall showerhead

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Egyptian cotton linens
Memory foam bed
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Room

Highlights

Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Down duvet
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
1020 Raiford Road Carrollton, Carrollton, TX, 75007

What's nearby

  • Grapevine Mills Mall - 11 min drive - 16.6 km
  • Galleria Dallas - 12 min drive - 18.1 km
  • Irving Convention Center - 12 min drive - 19.5 km
  • The Shops at Legacy - 13 min drive - 19.5 km
  • University of Texas at Dallas - 13 min drive - 19.9 km

Getting around

  • Trinity Mills Rail Station - 3 min drive
  • West Irving Station - 17 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 16 min drive

Restaurants

  • ‪Tous Les Jours - ‬7 min walk
  • ‪Whataburger - ‬6 min walk
  • ‪Bowl Mami - ‬3 min walk
  • ‪Panda Express - ‬6 min walk
  • ‪Raising Cane's Chicken Fingers - ‬3 min walk

About this property

The One Boutique Hotel

Hotel near Shops at Willow Bend
Located close to Arbor Hills Nature Preserve, The One Boutique Hotel provides a poolside bar, a coffee shop/cafe, and a bar. Indulge in a manicure/pedicure, a Swedish massage, and reflexology at Spa Castle, the onsite spa. At the 3 on-site restaurants, enjoy brunch, lunch, dinner, and Tex-Mex cuisine. In addition to a gym and a steam room, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and 4 indoor pools, with a lazy river
  • Free self parking
  • Smoke-free premises, a front-desk safe, and a 24-hour front desk
  • An elevator
Room features
All guestrooms at The One Boutique Hotel include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Korean, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Asian Restaurant
  • Pool Shack Restaurant
  • Sushi Restaurant

Things to do

  • 2 outdoor pools
  • 4 indoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • 4 indoor pools
  • Children's pool
  • Lazy river

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Facilities fee: USD 25.00 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 8 AM to 11 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

One Boutique Carrollton
The One Boutique Hotel Hotel
One Boutique Hotel Carrollton
The One Boutique Hotel Carrollton
The One Boutique Hotel Hotel Carrollton

Frequently asked questions

Does The One Boutique Hotel have a pool?

Yes, this property has 4 Indoor pools, 2 outdoor pools, and a children's pool. Pool access is from 8 AM–11 PM.

Is The One Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The One Boutique Hotel?

Self parking is free at this property.

What time is check-in at The One Boutique Hotel?

Check-in start time: 3 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at The One Boutique Hotel?

Check-out is at noon.

Where is The One Boutique Hotel located?

Situated in the business district, this spa hotel is within 12 mi (20 km) of Shops at Willow Bend, Arbor Hills Nature Preserve, and LEGOLAND® Discovery Center. Galleria Dallas and Grapevine Mills Mall are also within 12 mi (20 km). Trinity Mills Rail Station is 26 minutes by foot.

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The One Boutique Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 119 out of 401 reviews
Rating 8 - Good. 113 out of 401 reviews
Rating 6 - Okay. 67 out of 401 reviews
Rating 4 - Poor. 39 out of 401 reviews
Rating 2 - Terrible. 63 out of 401 reviews

7.8/10

Cleanliness

6.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveler

Stayed 1 night in May 2020

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Half of property was under construction. Room had mildew smell.
Stayed 1 night in Feb 2020

4/10 Poor

Julian

Disliked: Staff & service, property conditions & facilities, room comfort
The initial night was subpar however the next night consisted of the fire alarm going off throughout the night.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean and easily accessible. Shower was a little difficult to figure out at first.
Stayed 1 night in Mar 2020

2/10 Terrible

Ritshanae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and unprofessional

Customer service horrible!!!!!!!!!!!
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
The front staff was unprofessional, recommend customer service training. Acted as though they really didn't want to work there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Deanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was great. The only problem we had is that a girl up front stop flirting with my husband making him feel uncomfortable. She even called our room and came up to it acting like we ordered stuff and we didn't. Definitely will be staying again but we'll be talking to the manager next time.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
shower did not work, sink did not work, heater rattled all night rust and mold in bathroom, no sleep timer on remote, food choices were poor, front desk communication was painful.
Stayed 1 night in Feb 2020

8/10 Good

RaeTheresource, Midland TX

Liked: Cleanliness, property conditions & facilities
Nice hotel but pretty speedy every little extra thing cost , breakfast is not good spa is amazing but you do pay extra for everything be prepared
Stayed 1 night in Feb 2020

8/10 Good

Kristi Kay

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. The spa treatments were excellent.
Stayed 1 night in Nov 2019

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
I made reservation for 10/19/2019 in my wedding night and was not gonna be able to check in the at the specific time , so incalled I 7:00pm to try and alert the receptionist but did not answer. I called again at 8:00pm. Than again at 9:00pm. When we arrived to check in which was at 1:40am;after my wedding. I tried to explain to the receptionist Keith that i tried to call to infrom that i woild be late he said it wasnt his problem. I showed him the calls on my phone in call log and said he didn't recieve a call and refused to help me in any way because than he would get in trouble. After he told me to leave or that he would call police when i I wasn't being loud or violent in any way.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Please Improve the Customer Service

The wifi was not working for the majority of my stay. I alerted the front desk three times before I was told a general manager was stepping in to address the issue. It still wasn't working when I checked out. I was traveling for business, so this was a big inconvenience. Also, the front desk staff could not handle my request to consolidate my back-to-back bookings, so that I could stay in the same room both nights. Despite filling out the necessary paperwork and being told at check-in that everything was sorted, I was still called on day two and was asked to vacate my room. The hotel is nice, but as others have stated, it's annoying that there is no refrigerator or microwave in the rooms. I always enjoy my time at Spa Castle, and this time I got a body scrub. However, the staff member shoved a gratuity sheet right in my face while I was still sitting on the table immediately after she finished. This was awkward and not relaxing at all.
Stayed 1 night in Oct 2019

8/10 Good

Esmeralda, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was clean and the bed were so comfortable also loved the tub !
Stayed 1 night in Oct 2019

8/10 Good

Maria C

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place This place is terrible service and at the time the manager attitude is horrible they look at me like animal And then loom is very sticky coffee pot is not working AC temperature not working smells funny to
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019