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Extended Stay America Suites Dallas Frankford Road

2.5 star property
Suburban hotel with a fitness center and a 24-hour front desk

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Photo gallery for Extended Stay America Suites Dallas Frankford Road

Studio, 2 Queen Beds, Non Smoking | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Lobby
Restaurant
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

6.0 out of 10

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Parking included
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Studio, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi

Studio, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
18470 Dallas Pkwy, Dallas, TX, 75287

What's nearby

  • Shops at Willow Bend - 2 min drive - 3.7 km
  • Baylor Scott & White The Heart Hospital - 3 min drive - 4.8 km
  • Addison Circle Park - 4 min drive - 5.9 km
  • University of Texas at Dallas - 7 min drive - 10.4 km
  • Galleria Dallas - 7 min drive - 10.4 km

Getting around

  • Trinity Mills Rail Station - 11 min drive
  • Dallas Medical-Market Center Station - 18 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 30 min drive

Restaurants

  • ‪Norma's Cafe - ‬17 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪Benders Sports And Spirits - ‬3 min drive
  • ‪Pappadeaux Seafood Kitchen - ‬9 min walk
  • ‪Whataburger - ‬7 min walk

About this property

Extended Stay America Suites Dallas Frankford Road

Hotel near Galleria Dallas
Laundry facilities, a gym, and conference space are just a few of the amenities provided at Extended Stay America Suites Dallas Frankford Road. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A vending machine, an elevator, and a 24-hour front desk
  • Smoke-free premises, luggage storage, and a front-desk safe
Room features
All 118 rooms have comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Kitchens, full-sized refrigerators/freezers, and dishwashers

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Extended Stay America Dallas Frankford Road
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Frequently asked questions

Does Extended Stay America Suites Dallas Frankford Road have a pool?

Yes, this property has an outdoor pool.

Is Extended Stay America Suites Dallas Frankford Road pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Extended Stay America Suites Dallas Frankford Road?

Self parking is free at this property.

What time is check-in at Extended Stay America Suites Dallas Frankford Road?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Extended Stay America Suites Dallas Frankford Road?

Check-out is at 11 AM.

Where is Extended Stay America Suites Dallas Frankford Road located?

Located in Far North Dallas, this hotel is within 3 mi (5 km) of Shops at Willow Bend, Crayola Experience, and Mary Kay Museum. Quorum Park and Prestonwood Baptist Church are also within 3 mi (5 km).

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Extended Stay America Suites Dallas Frankford Road Reviews

Reviews

6.0
Rating 10 - Excellent. 75 out of 342 reviews
Rating 8 - Good. 60 out of 342 reviews
Rating 6 - Okay. 61 out of 342 reviews
Rating 4 - Poor. 58 out of 342 reviews
Rating 2 - Terrible. 88 out of 342 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

8/10 Good

farron

Liked: Cleanliness, staff & service
Two night stay: Spacious room, operational kitchenette and close to services. Easy checkin/out.
Stayed 2 nights in Sep 2023

8/10 Good

Clarence D Spradley

Liked: Cleanliness, staff & service, property conditions & facilities
it was the best price and value in the area
Stayed 1 night in Jul 2023

10/10 Excellent

Phyllissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Staff is nice.
Stayed 1 night in Feb 2024

2/10 Terrible

Lacorah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
its was a lot of ppl living there as there home
Stayed 2 nights in Sep 2023

10/10 Excellent

Zia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2024

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities

Friendly service, nice rooms, no elevators

Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs to have working elevator
Stayed 1 night in Sep 2023

10/10 Excellent

Dileep

Liked: Cleanliness, property conditions & facilities
Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Stayed 2 nights in Oct 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort

Refuge camp

Bathroom sink drain backed up, trash in room when we got there, door deadbolt didn't line up to door frame to be able to be locked.
Stayed 2 nights in Jun 2023

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Stayed 1 night in Sep 2023

4/10 Poor

Joyce

Disliked: Amenities, property conditions & facilities
It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Stayed 1 night in Sep 2023

2/10 Terrible

Dana

Disliked: Property conditions & facilities, room comfort

There was no warning for this!

A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Stayed 1 night in Feb 2024

2/10 Terrible

Tarik

Disliked: Cleanliness, staff & service, property conditions & facilities

Absolutely worst hotel

Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
Stayed 1 night in Jun 2023

6/10 Okay

Taja

Liked: Staff & service
Disliked: Property conditions & facilities
There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Stayed 3 nights in Dec 2023

4/10 Poor

Domingo

Disliked: Cleanliness, amenities, property conditions & facilities
Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Stayed 1 night in Nov 2023

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Stayed 6 nights in Sep 2023

2/10 Terrible

Ta Tanesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
Stayed 4 nights in Nov 2023

2/10 Terrible

Janie

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with this property. Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue. Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar. Do not recommend!!
Stayed 1 night in Apr 2023

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The female staff were great. The men...when you could find them (because they were never at the front desk) were abrupt and rude. There was a pile (literally 6-8 black plastic bags) of trqsh on the hall near our door. The next morning about 11am, i asked the oler man when the trash would be removed because it smells bad. He yold me it was rude of me to see something wrong with the hotel and expect them to remedy it quickly. I knew from there that the rest of our 3 day stay was going to be hell.
Stayed 3 nights in Aug 2023

4/10 Poor

Christy

Disliked: Staff & service, property conditions & facilities

Not again.

When i was trying to check in. I stood at the front desk for 15 mins and no one was there. I ended up calling the hotel for someone to come to the front desk. I finally got my room and then the pillow was no clean. It had makeup on it. So i went back to the desk to ask for a new pillow case and had to wait again. She finally came back and then didnt believe me about the pillow. So she went to the with me to the room so i could show her the pillow. So i showed her the pillow and she finally decided to change the pillow case
Stayed 1 night in Sep 2023

4/10 Poor

Katrina

Disliked: Cleanliness, property conditions & facilities

Does not even deserve a 2 star rating

The photos are a HUGE misrepresentation of what you actually get. Stayed in a two room suite. The area around the hotel was even sketchy! The room was hard to open. The stove was gross and old. There were broken light switches and wall lamps, floor lamp is broken. The swimming pool was green and half empty. Someone was smoking weed on the 3rd floor. The bathroom floors were sticky. Shower knob was broken in far room. The sink faucet in the far room was broken and I had to wiggle it back into place to make stop spraying everywhere. The rooms were not clean enough. No shampoo and conditioner. Best thing was the comfort of the bed and clean towels and wash rags.
The swimming pool 10/9/22
Stayed 1 night in Oct 2022

6/10 Okay

Jesse

Liked: Room comfort
Disliked: Cleanliness, staff & service

Service and cleanliness’s

We arrived at 10:00 pm and checking in time closes at 11:00pm. However after driving for 6 hours, we stood at the reception for 45 minutes. We called the reception number and the number listed there but had no luck. After almost an hour we hard some movement inside the housing keeping room. I walked in there and met a lady doing laundry. I asked her who’s at the reception. She said it was her and she’d be down to check is in in a few minutes. The lady came to help us and apologised for the long wait. she looked very tired being the house keeper and the receptionist. The lady/staff was very very very nice that we calmed down ( she still served us with a big smile on her face and carried a friendly conversation with us). The room was spacious, and organized BUT’ it was very very very dusty. The dresser drawers, the bathroom seat, and the tv which did not even work were all dusty. There were no hangers to hang ou clothes neither. The rooms has no phone to call the reception and given that we were on the third floor and tired we decided not to go downstairs to ask for anything. I took one of the bathroom wash clothes and wiped down the dining table and the bathroom counters. The website indicated the checkout is 11:30. So the following morning we checked out at 11:30 am but we were charged $40 for that we were 30 mins late to check out. Overall the location is perfect and the rooms are spacious so I give them a 3 star.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ron

Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

Jonathan

Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!
Stayed 1 night in Jun 2024

2/10 Terrible

Terence

Stayed 1 night in Apr 2024