This review was submitted before 2018 and has not been verified.
2/10
Imagine my dismay when, upon arriving at the Econo Lodge that I booked months ago, I found the entire property closed. Deserted. Ghost Hotel.
This was not the thing to find out at 9pm on a Thursday night in Arlington, TX with a Cowboys game that weekend. Rooms were scarce and overpriced. My Super Shuttle had no choice but to dump me on the side of the road with just my luggage. I FINALLY got a hold of someone at Hotels.com and they found me a room at a similar price (except when I got to the hotel it was actually $75 cheaper and Hotels.com refunded me the difference). What hotel chain closes an entire hotel and doesn't notify people with reservations? Changing locations totally ruined my plans and ended up costing me a small fortune in Uber and taxi fares. Never, ever again will I trust this site or any other electronic reservation system. Getting stranded in a busy city with a set budget really sucks!