"We have stayed here many times. It has always been awesome....but there has been a remodel...it's even better...Thanks for a fabulous stay...we will be back."

"The staff were very helpful and welcoming. Nice clean and plenty of room, room. Food was reasonably priced and very good. Parking was no problem."

"Serviceable but very worn and in need of a refresh."

"Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall...

"Advertised as serving food until 9pm but we arrived just after 8:30pm and were told kitchen was closed."