Find all hotels by Independent in Crystal Creek

"The car park and getting to & from the rooms was very very confusing we were told to park in C3 only. Apparently there is C3 on every level. We pressed C3 on the elevator and was 2 floors from our car. Very confusing, because of this I don’t think I will ever stay at this hotel ever again."

"Room is in need of a refurbishment. Broken toilet roll holder, peeling kitchen cupboard doors, bathroom floor drain full of fluff "

"We stay here regularly and always enjoy the overall experience. "

"Couldnt see the beach. Staff provided basic confusing information. Was advised of a 200 dollar holding deposit not to be charged and released upon check out... this was not the case and had been charged and upon check out advised this is now a 5 to 6 day turn around from my bank.. not impressed. 1 bath towel per person for a 4 day stay. 1 milk no room clean. Requested 3vtimes for 2 single beds.. not done either. Not impressed with my stay. Expected more from a Peppers resort. Out dated decor."

"We booked here for a Pet Freindly stay to see if our dachshund would cope being a traveller. Well from the moment we booked communication was brilliant with the team about their needs for the dog and our needs of them. On arrival a friendly greeting from Ellie and checked in quickly. A small mini bar in the foyer, a book exchange and a morning coffee cart. In the pet friendly 1 bedroom was a dog bed, bowls, bluey mats, bags, treats and a toy. A welcome pup menu with different pup treats and pupcinno's.....this is a well oiled gig! Our girl had lots of pats from the staff. Everyone throughout the property was always happy and smiling and very efficient right down to text messaging to get information to guests each day. The room itself being well thought out with everything you could need. And the personal courtyard such a brilliant concept with pets. As a travel agent it has ticked all boxes for an apartment block."

"All goog"

"Travelled with grand daughters and we had a lovely time. One water slide operating while others under repair - girls a little disappointed initially but the one slide was very adequate and they had a ball. Other guests all friendly and kids played together. Thank you"

"Great location. Staff very helpful and friendly"

"Room description was completely inaccurate and paid for beach view - no beach view not even partial view. Facility response was the responsibility was the booking through 3rd party. Staff were polite. Room was small but clean. Very specifically wanted a beach view and very disappointed."