"Beautiful hotel, extremely friendly staff, and was an absolute pleasure to stay in such a fabulous hotel…"

"First class as always, this is our fourth visit and we are already planning our next one. From a seamless check in with an amazingly warm welcome from Nicola and Cheryl who remembered us from previous visits. The room was excellent and the housekeeping team did a fabulous job throughout our stay, nothing is too much trouble. We are in the Pin bar and once again the food was lovely and all people we came across were helpful and polite. We had a visit to the Spa, where the beautiful Lilly...

"The room was good with a comfy bed, clean bathroom room , shower with hot water etc. Mini bar was useful and not stupidly expensive. Could do with some better glasses for drinks. Staff were all friendly and offered luggage service. Breakfast was nice if not spectacular. Decor around the building could do with updating but otherwise a good place. Would go there again."

"Lumley Castle is steeped in history. The layout of the communal rooms is a little random and not brilliantly signposted. Staff are all very helpful. Restaurant was good quality. Breakfast good. The rooms lack a few amenities like usb or even plugs by the bed. Soap and shampoo is all that is provided in the bathrooms, which is unusual for a more luxury branded hotel. All small things but would make a difference. but overall it was a very pleasant stay."

"Great location but stain on the bed on arrival, immediately advised two members of staff but bedding wasn’t changed for us getting back to the room late that night. Advised again on check out yet no one followed up"

"A very good hotel, the staff were very helpful and breakfast was very nice."

"Great staff and nice rooms."

"Great location. Nice hotel. Most of the public spaces were great. Loos were a bit of a mess. Also staff at breakfast were not be helpful when coffee ran out of Milan’s coffee And the chef can’t pouch an egg. Food on Saturday night was great. Staff patient."