Find hotels near Cosmo's Magic Theater, Colorado Springs from SAR 232

"I have used this hotel every year for several years and never had a problem until this year. The room was clean but the bathtub didn't drain. One of the front desk staff quit so there was no one to fix the problem. The hotel lost the booking for the group I was with because it is under new management and new ownership. The lobby and pool are excellent, the breakfast is also amazing. They tried charging for the omelet bar this year but then changed their minds. Just beware if you book here as they are going through changes. Otherwise, great hotel. "

"Very nice!!"

"I'm very disappointed in this property's customer service. I had been up for days because my husband had emergency cardiac surgery at the UCH Memorial Hospital. I had booked a room at Quality Inn. Then when I got to the property (QT South) they said they did not have a reservation so I figured with my fatigue I didn't finalize the reservation. Once I got to my room I realized that I had booked the QT Garden of the Gods. (Yes my mistake during extreme fatigue) I called Hotels.com and they would not cancel my room but called the QT GOG and spoke with a woman and she refused to recognize the mistake and cancel my reservation. I then called her and she said that hotels.com had to cancel it. So I reached back out to hotels.com and the next agent did the same. Reached out to QT GOG to advocate on my behalf. She still would not cancel the reservation. It's absolutely absurd that I stayed in a QT just a few miles away in the same exact city and QT could not give me the courtesy of cancelling my reservation. I won't be staying there anymore. Customer Service is a very important part of business and gaining loyal customers. Shame on Quality Inn and Hotels.com for not being able to accommodate an obvious mistake."

"3 USAFA grads celebrating 50 years of women t the service academies and we couldn’t have asked for a better place to stay! This is definitely on my COS vacation list!"

"Quiet area and excellent staff"

"I had a club room with a view of Garden of the Gods , fireplace and other amenities that were quite nice- I also enjoyed their food and had a great facial at the spa with Kelsey S. I stopped for some r&r and it was perfect spot!"

"The staff was not helpful or friendly at all. We asked about breakfast the first day at check in. We were told a whole bunch of times and asked again about just the complimentary breakfast. We were told it was in the 9th floor from 6-1030 on the weekends and 6-930 on the week days. We were also told if we missed it we could let the restaurant staff know and they would take care of it for us. When we got there at 940 on the first morning, other guests came out to let us know there was no breakfast and that it ended at 9. The restaurant told us it was $22 and no complimentary breakfast is served there. It took 4 hours for us to receive a replacement remote for our room and 6 hours to receive towels because the front desk staff was unable to find anyone from housekeeping to fulfill the request. We only saw housekeeping staff 1 day of our stay. On the final day, the water to the hotel was shut off. We were not notified we would have no water and were just blown off when asking about it. The only bright spot in our trip at the hotel was Lance at the restaurant bar. He was amazing, gave some great recommendations of places to eat and sights to see while we were there, and was the only friendly staff member we met. The other female bar tender we had was extremely rude and blowing people off in the very busy bar area. We came to relax and instead were stressed with our stay."

"The breakfast was very nice and full of extensive selection. Thanks! The Mountain View was fairly blocked by other buildings but a short walk and you get the full view. "

"The room I was in, the microwave was very dirty and the sink was also dirty. The sink had caked on crusted yellow stuff on the counter and in the sink."