4/10 Poor
Mike K.
7 Jum. I, 2024
Beautiful property with poor management
This is a beautiful property on Pequawket Pond. The outdoor furniture had quite a bit of mildew that just needs a quick pressure wash. The indoor areas were clean.
My main issue with this rental is the property management company Vacasa. I left a valuable piece of clothing in a closet. I called Vacasa the same night as checkout. My initial interaction was pleasant and I was hopeful that I would get my item back. The next day I received a call-back. The Vacasa representative told me the item was not there. I provided a very detailed description of where I left the item and I’m 100% certain that is where it is. I offered to drive back and get it. I asked for the owners contact info so I could arrange a pick-up. The Vacasa representative refused both options and provided no alternative solutions.
I understand that I made a mistake by leaving a valuable item on the property but I feel that Vacasa could be more helpful with returning the item. I feel like the representative was trying to convince me that there is nothing that can be done. I also feel insulted that they told me the item isn’t there when I know with 100% certainty that I left it where I told them. I will not book another Vrbo rental that is managed by Vacasa.
Mike K.
Stayed 2 nights in May 2024