"Very disappointed with my stay. I paid a premium room rate expecting a clean and comfortable experience, but ended up dealing with bed bugs and multiple bites during the night. What made the situation worse was the response from the staff. Instead of showing empathy or genuine concern, they casually explained their “process” for handling such incidents, as if this was normal, and made no effort to compensate or even offer a discount for the inconvenience and discomfort caused.
For the amount charged, this level of service and hygiene is unacceptable. I hope the management takes this issue seriously and improves both room cleanliness and customer service."
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