Find all hotels by Red Roof Inn in Colonie, NY from SAR 236

"Good "

"Toilet ran a lot Dirty carpet Loud and slow elevator No hot water in the shower "

"Ghetto as they come. "

"The room was missing lightbulbs for those new lamps, otherwise very nice renovations. The new security system (door lock) is a very big improvement over the old less secure previous ones."

"Free breakfast which was the best part"

"It was nice, room could have been cleaner. Fold old bar of soap in shower and hair in sink area and shower"

"Yes."

"Excellent in all aspects"

"We had to cancel unexpectedly. We were to arrive on the weekend. I did call but the reservation was not cancelled because the call was not answered or processed. I left a message at the property although it was perplexing that a call to the hotel was not answered. I was at no time advised that the reservation was made by a third party. IT WAS APPRENTLY A SECRET That EXPEDIA WAS BROUGHT IN AS A THIRd PARTY. The next day I received a call from the hotel saying they could not cancel the reservation because t hey did not get my message until the next day. So I had to pay one days fees and the second day was then cancelled. 😡. I feel that was deceptive. What’s I did cancel the day before. It is fraud if the big hotel change has a policy that is not made public and this results in the consumer pays the price. I had been a Marriott Bonvoy member years ago. This was not the policy then. It is quite a surprise to learn they are unable to have a person available to respond to a customer during weekends at a hotel property. I don’t expect to renew that membership!"