Find hotels near Cold Harbor National Cemetery, Mechanicsville from SAR 264

"The staff was incredibly helpful and friendly "

"Good"

"The only thing bad was the weather. "

"Great!"

"none "

"I love my stay feels like home "

"Re"

" This property is managed by a company and although everything was as described it did not initially feel as welcoming and homelike as other homes I have rented. There were two signs in the home warning us of ramifications if we exceeded our registered number of guests. While I understand the importance of this information - it just felt generic and threatening for a "home" stay. There were snacks available and a Keurig coffee maker with lots of options for pods, sweeteners and creamer. This is a nice touch. The deposit/refund process was described well but it is still a little confusing. They take the security deposit after you check out and then it disappears from your account a few days later. The administrator (James) did a great job communicating and answering my questions about this. He was very attentive, patient and professional. The house was clean, roomy and quiet. The beds were comfortable and the linens were of a very nice quality. Some ants appeared in the kitchen on the counter. I kept the area clean and wiped so I'm not sure why they appeared. The home is located very close to the airport on a nice street. However, the surrounding area was a little rough looking and run down - not the most desirable area. I was nervous on the initial drive to the home because it felt like we were traveling through an unsafe part of town. "

" I never received any response from the host, despite reaching out multiple times before and during the time of check-in. On top of that, I also tried to get in touch with customer service, but no one responded there either. We were completely left on our own, without any guidance or support, which was extremely frustrating and stressful—especially after a long journey.Because of this, we ended up spending over two hours trying to find another place to stay at the last minute, which not only disrupted our plans but also caused a lot of unnecessary inconvenience. This experience was far from what we expected and has been very disappointing.To make matters worse, I still haven’t received any refund for the original booking, even though the service was clearly not provided. I feel that this situation has been handled very poorly, and I would appreciate it if someone could take action immediately to process the refund and address the lack of communication we experienced."