"This is the 3rd time we have stayed at this hotel. This time we booked a family room with a bed settee, which was situated on the Plymouth Pavillions side of the hotel, which was a lot quieter than the road at the front of the hotel (we don’t have a main road where we live, so not used to the traffic noise) . It was nice to have air conditioning in our room this time, although the unit could have done with a service, to make it more efficient. Staff were cheerful and helpful as ever, and even managed to get us an early check in. We will be back :)"