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"Phoned to cancel the stary 3 days ahead of reservation. Also got email confirmation fro Expedia 3 days before stay that stay was cancelled. However, staff at Ymphony then denied that I'd called. Thank goodness that I have the email cancellation from Expedia."

"Loved our stay will be back"

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"The restaurant was lovely. The staff was accommodating. The room was okay. The neighborhood was definitely a little more rough than we expected. It’s listed as Union Square, but this is more Tenderloin - not somewhere I’d want to walk alone at night."

"Great services!"

"No help, Zero customer service. This is my second time to stay at Sonesta hotel. One in New Orlean and then San Francisco. Both hate exactly same isswill never stay a"