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"We like the overall location to some of the downtown area eating, etc. We feel like the online pics way oversell the property. The actual property is very old, not clean, and very dark in the rooms. The elevators had an unbelievable amount of dirt on the sill and we could see the dirt all the way down through large gap between the sill and the floor of the elevator. That was our first impression going to the rooms. Once in the room, there is no overhead lighting in the rooms and very hard to...

"The staff was excellent. I made a mistake making my reservation and everything was fixed to my satisfaction."

"This location has a friendly and helpful staff. The room was nice and clean as well"

"where do i even begin... when i first got to the hotel the hall way smelled like poop from the bathroom at first i thought maybe they were just in the middle of cleaning but no it smelled all 4 days i was there not to mention none of the coffee machines worked when i get to the room the floor was dirty u can tell it was not mopped they never mopped it the entire 4 days i was there than we asked staff to bring us new towels never did and we asked multiple times OH AND DID I FORGET TO MENTION WHEN...

"Great place to stay. The rooms were very nice, clean and comfortable. Love it!"

"Excellent spot to stay anytime visiting West Hartford"

"It was near everything. Easy access y location."

"The room itself was nice and clean but the air conditioning didn’t work. We were moved to a new room only to find out the air conditioner didn’t work in the new room either. If you’re moving someone due to broken A/C maybe make sure the A/C works in the new room. It seems the staff would have offered to help us move a 3rd time. By then we were too tired to drag our stuff to a 3rd location. We shouldn’t have been charged for that night. It was 95 degrees outside and at least that in the...

"Great"

"The room was clean, I loved that there was laundry machines available for guests to use. Ice machines worked and was so handy."

"Slightly better pricing"

"Great stay! Clean, nice staff, and breakfast is awesome. Will def stay here again and again"