"Elevator broken pool was out of order just run down. Almost ruined my birthday!"

"I had cockroaches and severe damp in my room. I let reception know 3 times. I was eventually shown 2 other rooms that also had cockroaches. By the time I moved rooms all my clothes were wet from the and I hadn't slept. On check out I was told that I would get a full refund but I'd have to go through Expedia, who were utterly useless. The hotel then refused to refund me and Expedia did nothing to help. Unfortunately for the hotel, I'm in Houston once a month and I'll be seeing them again. ...

"S"