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"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Very good"

"The staff in the hotel is very nice. Beyond exceptional. "

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Love the shower and bathtub."

"Great hotel and great location!"

"A great hotel for transfer"

"As with small hotels in Japan you do not raise expectations on space. Equally the Meitetsu Grand is small but practical with everything in place. The major plus is the super great location in the prime heart of train, bus station and shopping malls, food options. On top of that it has options for self washing/drying clothes which is must have in summer if you are on a longer stay. The service is another strong point of this hotel. You make a request or maintenance call and it is fixed immediately. I once had water leak from the air-conditioning on some books and they not only fixed it but compensated for the replacement. The prices also are reasonable especially those on long stays."

"good location that is on many bus routes around the area and near fuji-q highland station."