"Pool areas were nice although too few chairs for guests. Check in was a bit disorganised - too few staff for number of guests queuing. We arrived early morning and accept we could net check in until 3pm but there was no opportunity to use any of the property facilities until then such as pool area. Hotel is in a good location but Kuala lumpur is not a walkable city in that location so took excessive amount of time to walk relatively short distances to park and mall. Room was well equipped and bed was very comfy. Complex seemed to have excessive number of signs about rules including what sort of swim wear you could wear in the pool which for men note excluded the use of normal beach or board shorts as far as western standards go."
"My family always enjoy our stay here. Just few minor comments for improvement:
1. Lamp shade needs to be replaced
2. The room needed to be given air freshener b4 allowing guests to enter
3. Door stopper seems to be broken.
If not the above I would have given 5 ⭐️"
"Fantastic location, great rooms and very clean. The only down fall was the bathrooms. Hard not to wake your other after with the bathroom lights in the night. But I would highly recommend this hotel. Had facility’s to shower and change before a late flight"
"This hotel is amazing. The staff are incredibly friendly, professional and helpful. The pools are fantastic and on both occasions I was the only one in them, the gym is the best I’ve seen in a hotel and the food and drinks in the Regency Club were brilliant. I was very sad to leave this hotel."
"The staff all deserve a mention as we have never had such fantastic customer service from the moment we arrive at 2am until the moment we left. Genuine lovely friendly and helpful staff members. Thank you"
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