"We arrived at Wembley to find out original hotel had overbooked and had no reservations for us. Panicked scramble found a room at the Hilton - we arrived and checked in within 10 minutes of booking. The staff were incredibly polite and I genuinely felt noting was too much trouble. When I asked if an extra person (who had also been affected by the overbooking) could join us, they added an extra bed to the room whilst we were out. Housekeeping staff were very professional and polite, and asked us...

"One of the worst hotels and customer service. The family room we had pre paid was apparently not in service. The hotel manager took almost 2 hours to figure out alternate room situation. They kept changing their version from telling us that we will be given adjoining rooms to it being unavailable to finally giving us rooms that had non functioning AC and we needed to ask for fan at night. Although the location is convenient and very close to Heathrow the hotel rooms being non functional and poor...