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"The staff were exceptional. There was an issue with my room and they exceeded my expectations by rectifying the issue with incredible care and gratitude. I was truly amazed by the hospitality. Thank you very much."

"The room was very comfortable, clean and fresh. There was a charging cable provided. The spa was excellent - well maintained, large, hot pools on two floors including the rooftop Onsen which was enjoyable. Nice toiletries at the spa. Enjoyed the mushroom tea from the lobby. Very close to Oita Station, take lift to level 8 to hotel lobby. Food easily accessible at Amu Plaza."

"Friendly helpful staff"

"風情のあるのんびりした場所で楽しめました。 お食事も色々な種類があり、さらに天ぷらなど は揚げたてで堪能いたしました。 ありがとうございました。"

"Cleaning could be better"

"No parking or Affiliated parking"

"Extraordinary location, great breakfast buffet nice room."

"I would love to return & get my same room the view was beautiful, the staff was great & hospitality through the roof "

"Completely beautiful. Everything is perfect, the atmosphere, the delicacy, the lighting, the artwork, the music, the service. Rumi, Kenji and other members of staff are so so friendly. They made me feel like I was in a home away from home. Whilst also having a completely unique experience. The private hot spring bath outdoors at the back of the hotel is out of this world. So dreamy. Beppu is an incredible space and city to be in and staying here just made it so much more special."