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Hotel y Aguas Termales de Chignahuapan

3.5 star property
Riverfront hotel with a full-service spa and free water park access

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Photo gallery for Hotel y Aguas Termales de Chignahuapan

Front of property
Property grounds
Property grounds
Hot tub, steam room, hot springs, body treatments, aromatherapy
Hot tub, steam room, hot springs, body treatments, aromatherapy

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Parking included
  • Housekeeping
The current price is SAR 538
SAR 640 total
includes taxes & fees
21 Jul - 22 Jul

Room options

Junior Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Individually furnished
Heating
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
Spring water bathtub
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Separate bathtub and shower
Spring water bathtub
Cable channels
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300

What's nearby

  • Chignahuapan Downtown Park - 6 min drive - 4.5 km
  • Basilica of the Immaculate Conception - 6 min drive - 4.5 km
  • Casa del Axolote - 6 min drive - 5.3 km
  • Quetzalapan Falls - 9 min drive - 4.9 km
  • The Murals of Zacatlan - 19 min drive - 17.6 km

Getting around

  • Puebla Intl. Airport (PBC) - 127 min drive

Restaurants

  • ‪El Rincon Mexicano - ‬10 min drive
  • ‪Enrico Ristorante - ‬10 min drive
  • ‪Chiconahui - ‬11 min drive
  • ‪El Portalito - ‬11 min drive
  • ‪Salón Social "La Taberna - ‬11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

Family-friendly hotel by the river
Consider a stay at Hotel y Aguas Termales de Chignahuapan and take advantage of free water park access, a terrace, and shopping on site. Treat yourself to a massage, a body scrub, or a body treatment at the onsite spa. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and a children's pool, with a waterslide and sun loungers
  • Free self parking
  • Hot springs on site, a 24-hour front desk, and smoke-free premises
  • A banquet hall, a reception hall, and a computer station
Room features
All 65 individually furnished rooms have amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Spring water tubs and shampoo
  • 32-inch LED TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, Spanish

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  • Parking included
  • Free WiFi
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9.2 out of 10, Wonderful, 98 reviews
The price is SAR 252
SAR 300 total
includes taxes & fees
4 Aug - 5 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (4,750 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 122 ºF
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:30 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Frequently asked questions

Does Hotel y Aguas Termales de Chignahuapan have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Hotel y Aguas Termales de Chignahuapan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel y Aguas Termales de Chignahuapan?

Self parking is free at this property.

What time is check-in at Hotel y Aguas Termales de Chignahuapan?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel y Aguas Termales de Chignahuapan?

Check-out is at noon. Late check-out is available for a fee.

Where is Hotel y Aguas Termales de Chignahuapan located?

Located on a river, this family-friendly hotel is within 6 mi (10 km) of Parroquia de Santiago Apóstol, Chignahuapan Downtown Park, and Quetzalapan Falls. Tulimán Waterfalls and Casa del Axolote are also within 6 mi (10 km).

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Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 66 out of 128 reviews
Rating 8 - Good. 37 out of 128 reviews
Rating 6 - Okay. 12 out of 128 reviews
Rating 4 - Poor. 5 out of 128 reviews
Rating 2 - Terrible. 8 out of 128 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Diana

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

Lorena

Liked: Amenities, property conditions & facilities
Toso bien gracias
Stayed 1 night in Jul 2025

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
Excelente lugar para pasar un fin de semana
Stayed 1 night in Jun 2025

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El agua caliente de la regadera muy mala. Fue baño frío. contrastando con lo caliente de las aguas termales
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para relajarse, solo falta mejorar el estacionamiento, ya que es muy estrecho. Lo demás bastante bien!
Stayed 1 night in Jun 2025

10/10 Excellent

Cristina

Stayed 1 night in May 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar
Stayed 1 night in Apr 2025

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y bonito, la limpieza es buena y el servicio del restaurante es excelente. Sin duda es un lugar recomendable
Stayed 1 night in Apr 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Feb 2025

8/10 Good

Juan Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados en un lugar privilegiado con aguas termales, y tienen distintas albercas para disfrutar de ellas, aunque algunas son tan calientes que no muchos pueden o quieren entrar a ellas.
Stayed 2 nights in Jan 2025

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Todos muy amables
Stayed 3 nights in Feb 2025

10/10 Excellent

Adri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar y la comida es buena. pero la habitacion estaba helada y sin calefaccion
Stayed 1 night in Jan 2025

10/10 Excellent

suk hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Monica

Stayed 1 night in Jan 2025

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tener que esperar después de salir y entregar la habitación, no me gustó esperar a verificar que nada se lleva uno , aunque uno es honrado, pues lo hacen sentir como delincuente , las chicas de front desk no son muy amables , no sonríen demasiado serias.
Stayed 1 night in Jan 2025

10/10 Excellent

Mario Alberto

Stayed 1 night in Jan 2025

10/10 Excellent

alejandro

Stayed 3 nights in Dec 2024

8/10 Good

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
El lugar esta increible por la vistas y las aguas termales, esta muy limpio y las intalaciones estan "bien", el servicio de check in fue muy tardado, nos tuvieron esperando unos 30-45 min para darnos nuestro cuarto, la alberca para huespedes no tenia agua, el bufett no estaba listo en el horario establecido, fuera de eso el personal es muy amable y atento
Stayed 1 night in Nov 2024

10/10 Excellent

Nancy

Stayed 1 night in Nov 2024

10/10 Excellent

Avelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Stayed 1 night in Nov 2024