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The Empress Hotel Chiang Mai

4.0 star property
Family-friendly hotel with 2 restaurants connected to the convention center in Chiang Mai

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Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Lobby
Executive Suite | 1 bedroom, minibar, in-room safe, desk
Meeting facility
Outdoor pool
The Empress Hotel Chiang Mai offers a peaceful escape in the city center. Enjoy on-site shopping, relax in the sauna or steam room, get a rejuvenating massage, and stroll through garden grounds. WiFi keeps everyone connected in this tranquil oasis.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Parking included
Spa

Spa

The on-site spa has 4 treatment rooms. The hotel's spa offers in-room massages and Thai massages. Types of treatments available include aromatherapy and body scrubs. Other on-site facilities include a steam room and a sauna.

Massage
Massage

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Hair dryer
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | 1 bedroom, minibar, in-room safe, desk

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Bathrobes
Hair dryer
Rainfall showerhead
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, desk

Superior Room

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Bidet
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room | 1 bedroom, minibar, in-room safe, desk

Executive Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Bathrobes
Hair dryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100

What's nearby

  • Chiang Mai Night Bazaar - 14 min walk - 1.2 km
  • Tha Phae Gate - 3 min drive - 1.9 km
  • Warorot Market - 3 min drive - 1.9 km
  • Sunday Walking Street Market - 3 min drive - 2.3 km
  • Wat Phra Singh - 4 min drive - 2.3 km

Getting around

  • Chiang Mai Railway Station - 12 min drive
  • Chiang Mai Intl. Airport (CNX) - 18 min drive

Restaurants

  • ‪บะหมี่เจ๊หัว ต้นตำหรับอาหารจีนยูนาน Www.ไทยนำ.Com - ‬2 min walk
  • ‪ห้องอาหารนานาชาติ โรงแรม ดิเอ็มเพรส - ‬1 min walk
  • ‪ป.ปองอาหารตามสั่ง - ‬3 min walk
  • ‪ราดหน้าหม้อดินเสวยนครปฐมโอชา - ‬2 min walk
  • ‪ก๋วยเตี๋ยวต้มยำสุโขทัย-ช้างคลาน - ‬2 min walk

About this property

The Empress Hotel Chiang Mai

Upscale family-friendly hotel near Chiang Mai Night Bazaar
Close to Tha Phae Gate, The Empress Hotel Chiang Mai provides a poolside bar, a terrace, and shopping on site. Indulge in a massage, a body scrub, and aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Thai cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
  • Babysitting (surcharge), a 24-hour front desk, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 375 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with bidets and free toiletries
  • TVs with satellite channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight on request
  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: THB 450 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • In-room massages
  • Spa open daily
  • Thai massages

Accessibility

  • Elevator

More

  • 2 buildings
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 850.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 450 for adults and THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

Frequently asked questions

Does The Empress Hotel Chiang Mai have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Empress Hotel Chiang Mai pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Empress Hotel Chiang Mai?

Self parking and extended parking are free at this property.

What time is check-in at The Empress Hotel Chiang Mai?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM.

What time is check-out at The Empress Hotel Chiang Mai?

Check-out is at noon. Late check-out is available for THB 500 (subject to availability).

Does The Empress Hotel Chiang Mai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–midnight on request. A fee of THB 250 per person applies.

Where is The Empress Hotel Chiang Mai located?

This family-friendly Chiang Mai hotel is located near the airport, within 1 mi (2 km) of Art in Paradise and Chiang Mai Night Bazaar. Tha Phae Gate is 1.4 mi (2.2 km) away.

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The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1002 reviews
Rating 8 - Good. 261 out of 1002 reviews
Rating 6 - Okay. 44 out of 1002 reviews
Rating 4 - Poor. 11 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very nice and quiet .
Stayed 6 nights in Aug 2025

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Large and older hotel with some character. Excellent value for the price. Lobby is very nice looking. Caters mainly to tour groups and not business traveler like me. Easy walking distance from major 5 stars international hotels where conferences are held.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family has stayed at the Empress often. We always love it there! The staff is so welcoming and helpful!
Stayed 1 night in Jul 2025

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family trip. Love all of it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, especially Paul. The breakfast was great exceeded our expectations. The location was great and transportation was excellent. I would recommend this place to others.
Stayed 4 nights in Jul 2025

8/10 Good

linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby. Upon checkin they gave us a gift bag full of goodies. Room is good sized, beds are on the soft side. Too bad breakfast is extra. A long walk to old town and markets.
Stayed 4 nights in Jul 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff service
Stayed 3 nights in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good for the price we paid. But this was advertised as a 5 star hotel. It is definitely not that.
Stayed 4 nights in Jul 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay the staff were excellent. The rooms were nice. The breakfast buffet was really good. A couple things I didn’t like was you had to pay to use the safe in your room. I also wish they had better dining options. They had a very limited menu in the restaurant. But other than that, my day was very good.
Stayed 6 nights in Jul 2025

10/10 Excellent

Amjad

Liked: Cleanliness, amenities, property conditions & facilities
It's a nice property. Has that regal feel with oriental design elements everywhere. it's a larger hotel vs. a botique hotel so they have many amenities on site, and it's really well staffed. Property is kept up very well. I thought the pool area was a highlight as it has a nice view of the mountains in the background. I really liked their green pool towels. I never see that color anymore.
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean Lots of amenities
Stayed 2 nights in Apr 2025

6/10 Okay

Amram

Disliked: Staff & service, amenities, property conditions & facilities
This property has nice pictures but in reality it looks like it hasn’t been updated in many many years. Also tye staff’s English was very limited and they weren’t very helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and great location.
Stayed 14 nights in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad to stayed there
Stayed 1 night in Mar 2025

8/10 Good

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel nice pool
Stayed 4 nights in Jan 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Quite stay near the Old City. Staff is very friendly and helpful.
Stayed 4 nights in Apr 2025

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not refund my last day, because a mistake was made on a double booking. They also wouldn't provide a receipt for my stay.
Stayed 6 nights in Jul 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with this property. Stunning hotel. We were given a big shopping bag of water and snacks upon arrival and had fresh fruit in the room. Room was spacious and bed comfortable. Highly receommended.
Stayed 3 nights in Apr 2025

10/10 Excellent

Raymarc

Good locations.. not too crowded! Pretty quiet! Friendly staffs.. very helpful
Stayed 5 nights in Feb 2025

8/10 Good

FELIX

Liked: Cleanliness, staff & service, property conditions & facilities
It’s really clean and staffs are nice and friendly. I will certainly stay here again.
Stayed 3 nights in Jan 2025

8/10 Good

dongbiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate! The service was excellent and they even gave me a gift bag with champagne, juices, snacks, cookies and a plate of FRESH FRUIT!! I felt like a EMPRESS
Stayed 3 nights in Apr 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and gave information about where to find the best places for shopping. Location was easy to find. Breakfast was easy to find. Clean and very safe.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and buffet breakfast. Appreciated the welcome gift bag and slightly later checkout option
Stayed 3 nights in Jan 2025

10/10 Excellent

Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 5 nights in Jan 2025