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Mia Bacalar Luxury Resort & Spa

4.5 star property
Lakefront resort with a marina and a full-service spa

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Photo gallery for Mia Bacalar Luxury Resort & Spa

Lake
Ixchel | View from room
Luxe Saasil Room | Premium bedding, minibar, in-room safe, blackout drapes
Garden
Luxe Saasil Room | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxe Saasil Room

Luxe Saasil Room | Premium bedding, minibar, in-room safe, blackout drapes

Luxe Saasil Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
Designer toiletries
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Grand Jeex Suite

Grand Jeex Suite | Premium bedding, minibar, in-room safe, blackout drapes

Grand Jeex Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 75 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ixchel

Ixchel | Premium bedding, minibar, in-room safe, blackout drapes

Ixchel

Highlights

Deck/patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Carretera Federal Bacalar-Xtomoc, Lot 59 Fracción 6, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 1 min walk - 0.0 km
  • Laguna Bacalar Ecological Park - 6 min drive - 5.4 km
  • Fort of San Felipe - 6 min drive - 6.1 km
  • Municipal Spa of Bacalar - 7 min drive - 6.8 km
  • Cenote Cocalitos - 10 min drive - 9.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪La Playita - ‬5 min drive
  • ‪Marisqueria el Taco Loco - ‬2 min drive
  • ‪El Sazón a la Mexicana - ‬4 min drive
  • ‪Yerbabuena - ‬5 min drive
  • ‪Madre Masa - ‬5 min drive

About this property

Mia Bacalar Luxury Resort & Spa

Luxury resort near Lake Bacalar
Located close to Laguna Bacalar Ecological Park and Fort of San Felipe, Mia Bacalar Luxury Resort & Spa provides free continental breakfast, a marina, and a poolside bar. Active travelers can enjoy motor boating at this resort. Treat yourself to aromatherapy, a hot stone massage, or a body wrap at the onsite spa. The on-site restaurant, HUNAB KU, offers breakfast, lunch, and dinner. Yoga classes are offered at the gym; other things to do include boat tours and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and bicycle parking
  • Beach umbrellas, a front-desk safe, and a banquet hall
Room features
All guestrooms at Mia Bacalar Luxury Resort & Spa offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch flat-screen TVs with streaming services and cable channels
  • Wardrobes/closets, a personal chef, and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • HUNAB KU

Things to do

  • Bicycle storage
  • Boat tours
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorized watercraft
  • Sauna
  • Water sports equipment
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Chef service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per stay
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1100 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: MXN 1100
  • Pet fee: MXN 1500 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mia Bacalar Luxury Resort
Mia Bacalar Luxury
Mia Bacalar Luxury Resort Spa
Mia Bacalar & Spa Bacalar
Mia Bacalar Luxury Resort & Spa Resort
Mia Bacalar Luxury Resort & Spa Bacalar
Mia Bacalar Luxury Resort & Spa Resort Bacalar

Frequently asked questions

Does Mia Bacalar Luxury Resort & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–5:00 PM.

Is Mia Bacalar Luxury Resort & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1500 per pet, per stay.

How much is parking at Mia Bacalar Luxury Resort & Spa?

Self parking is free at this property.

What time is check-in at Mia Bacalar Luxury Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mia Bacalar Luxury Resort & Spa?

Check-out is at noon.

Does Mia Bacalar Luxury Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1100 per vehicle applies.

Where is Mia Bacalar Luxury Resort & Spa located?

Situated on the waterfront, this luxury resort is steps from Lake Bacalar and 2.7 mi (4.3 km) from Laguna Bacalar Ecological Park. Fort of San Felipe and Canal de los Piratas are also within 6 mi (10 km).

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Mia Bacalar Luxury Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 139 out of 245 reviews
Rating 8 - Good. 54 out of 245 reviews
Rating 6 - Okay. 22 out of 245 reviews
Rating 4 - Poor. 20 out of 245 reviews
Rating 2 - Terrible. 10 out of 245 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Mia. The rooms and staff were absolutely amazing and friendly. The property was well kept and clean. I will definitely stay at Mia again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan Diaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, very calm place and friendly staff. The rooms are roomy and comfortable. Great place to stay, would stay again if I come back to Bacalar!
Stayed 3 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just absolutely beautiful property and wonderful staff. Relaxing vacation in a gorgeous area
Stayed 3 nights in Feb 2023

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights in Bacalar

Service and rooms were great! The problem was the restaurant….2 of 3 days okay for breakfast, last day everything was salty; awful for dinner, made 2 tries and regretted it. Angelica gave us a massage to my wife and I….very relaxing. Also great attention from Paco (lifeguard), he provided kayaks and paddle boards to use at the lake.
Stayed 1 night in Dec 2024

6/10 Okay

BERNADETTE

Disliked: Amenities, property conditions & facilities
The property is nice, but many improvements need to been done for the price they charge to stay, expensive. Our room was very nice and clean, but AC gave a unpleasant smell, they offer aroma therapy fragrance but that lasted a little. Restaurant had great food, and servers are extremely nice, but very unorganized. I will not return.
Stayed 2 nights in Feb 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje a Bacalar con Familia

The stay was good. The room is very comfortable, but the food service is expensive and not so good.
Stayed 3 nights in Sep 2022

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent

8/10 Good

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn’t like that the rooms are upstairs on a spiral staircase that is very narrow and slippery. We didn’t like the one the rooms had a key light in the bathroom not working and never replaced. We didn’t like that one of the rooms had issue accessing and had to go to the lobby several times to complain and we like that they offered free breakfast for one night as compensation ; we liked the spa facilities and the staff there. We also like tombs quality of the food at the restaurant.
Stayed 2 nights in Jun 2024

8/10 Good

Raul

Liked: Cleanliness
Suites are nice and spacious Staff you can find different treatment, at the lobby Tania is very nice. Food at the restaurant is ok 3 out of 5, service can be better took longer than it should to get a drink or even for them to take the order, not lack of staff there was only two tables with 2 guests each and maybe 5 staff members, not the usual good service you expect in Mexico. Get your tours at the town, 1/2 price Wave runners not working Anyways, a great place to relax, we ended up dining in town where you have great options The hotel is 10 mins from town, you may find another option closer or in town for similar or better price
Stayed 4 nights in Nov 2023

2/10 Terrible

Menachem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

My Sun fell in a broken hole in the terrace
Stayed 1 night in Oct 2022

4/10 Poor

Matt

Liked: Cleanliness
Disliked: Staff & service, room comfort

So disappointing and poor service

Given that this hotel is billed as 5 stars I didn’t receive 5 star service here. Most disappointing was the lack of accountability when things were wrong - we stayed for 6 nights and booked a room with a jacuzzi in. On three separate occasions we mentioned that this was not working and could not be used - at no point was another room offered, or a refund for any portion of the stay (other rooms without a jacuzzi had been available at a lesser price). I was just told to leave a review on Trip Advisor. Food at the restaurant was not particularly good. Overall I think that other 5 star hotels in the Bacalar region provide a much more pleasant experience.
Stayed 6 nights in Feb 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar's best!

Tourism in Bacalar has been blowing up recently, and a lot of new hotels are springing up each year. But Mia Bacalar is head and shoulders above the rest. Yes, it's on the pricier side for the area, but, there are so many wonderful amenities you get for your money. In my estimation, it's worth it. The property consists of luxury "cabins" that are spread out along the lagoon. This means you get your own private space. Each one has so many nice little finishes, including large comfortable beds, hot tubs, and rainfall showers. The views of Laguna Bacalar are spectacular, especially the sunrises. You can climb right into the water from the property, and, there are kayaks and paddleboards available to use as well. The on-site restaurant was another highlight. They have a surprisingly expansive menu, consisting of breakfast, lunch, and dinner, as well as a variety of drinks. Highlights included the chilaquiles, a variety of fresh seafood tacos, and the shortribs. The hotel's chef is fantastic, and the food is all representative of local ingredients and flavors. As far as location, the hotel is about a five minute drive from central Bacalar. You can take your own car (on-site parking is ample and secure) or request a shuttle ride from the hotel. All in all, we had a wonderful stay and would highly recommend Mia Bacalar to anyone visiting the area!
Stayed 3 nights in Dec 2022

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el lugar súper hermoso tranquilo me la pasé súper la atención excelente súper recomendado
Stayed 4 nights in Jun 2025

8/10 Good

Erwin

Stayed 1 night in Apr 2025

6/10 Okay

Itzel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Yesenia

Stayed 5 nights in Apr 2025

10/10 Excellent

Kesia

Liked: Cleanliness, staff & service
Es excelente el hotel. Todo perfecto. No nos dieron mejor categoría, me dieron la q yo pedí en la página. Pero todo bien!
Stayed 2 nights in Apr 2025

2/10 Terrible

Oliver

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El mantenimiento y servicio es pésimo, tuvimos un par de accidente uno de consecuencias graves. Uno en la zona de alberca donde las tablas qué la rodean están sueltas y mi hijo se cayó y la más grave una desatencion por parte de la Gerente y el servicio de mantenimiento qué permitió que entrará el agua a la habitación ocasionando un accidente el cual tendrá implicaciones jurídicas.
Stayed 3 nights in Jan 2025

6/10 Okay

ivon orly

Liked: Cleanliness, staff & service
Está muy carente de personal , Y el personal está muy poco capacitado
Stayed 3 nights in Jan 2025

4/10 Poor

jean-patrick

Disliked: Cleanliness, staff & service, property conditions & facilities

Passez votre chemin, gagnez du temps et argent.

À la première arrivée à l’hôtel, on voit une hacienda traditionnelle, et bien entretenue. Nous avons séjourné deux jours dans cet établissement loin de tout en pensant trouver tranquillité et service de qualité. Malheureusement c’est avec une grande déception que nous avons vécu une mauvaise expérience malgré le prix de 500€/ nuit! - piscine non chauffée. - il faut appeler plusieurs fois pour avoir le nettoyage de chambre qui n’a pas été fait de la journée. - coup de fusil de chasse à tout heure de jour comme de nuit, c’est très surprenant. - aucun service à la piscine, les plats ne sont pas débarrassés, nous avons passé plus de deux heures au bord de la piscine sans que personne ne viennent pour nous prendre une commande. - l’hôtel refuse d’appliquer l’avantage membre silver de 20% sur les consommations - le petit déjeuner est une arnaque, j’ai pris l’option petit déjeuner pour 45€/ personnes, et l’hôtel impose un petit déjeuner de 410 pesos soit 20€, si on veut d’autres plats il faut payer!! - les prix pratiqués de repas sont vraiment très cher pour ce que c’est sans doute car il n’y a rien un alentours. J’ai demandé à parler au manager à la réception, ce n’était pas possible car il n’était pas disponible. Après avoir insisté, la personne à l’accueil m’a indiqué qu’il serait disponible l’après-midi de notre départ. Et donc comme nous sommes partis le matin je n’ai pas pu échanger avec lui. Enfin, je vous conseille de passer votre chemin, ça n’en vaut pas la peine.
Stayed 3 nights in Jan 2025

10/10 Excellent

Aurora

Stayed 6 nights in Jan 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

xavier

Liked: Cleanliness, staff & service, amenities
Buen hotel y personal muy amable. Las recamaras están bien solo que los últimos 2 días no tuvimos agua caliente, le falta mantenimiento al hotel en general.

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Nio

Disliked: Cleanliness, staff & service, property conditions & facilities
i dont like the hotel
Stayed 2 nights in Aug 2024