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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping center in Chetumal with free breakfast

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Photo gallery for City Express by Marriott Chetumal

Lobby
Exterior
Lobby
Property amenity
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
City Express by Marriott Chetumal offers relaxation and productivity. Guests enjoy a free breakfast buffet, gym, and outdoor pool. The hotel provides dry cleaning and a business center, with staff praised for their helpfulness.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is SAR 239
SAR 273 total
includes taxes & fees
7 Sep - 8 Sep

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Desk
Desk chair
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Microwave
Cable channels
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

7.6 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Desk
Desk chair
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

What's nearby

  • Santuario del Manati - 4 min drive - 2.9 km
  • Museum of Maya Culture - 4 min drive - 3.5 km
  • Palacio Municipal De Othon P. Blanco - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 5 min drive - 3.9 km
  • Palacio de Gobierno - 5 min drive - 3.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • KFC
  • ‪Starbucks - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪Burger King - ‬9 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center
At City Express by Marriott Chetumal, you can look forward to free full breakfast, dry cleaning/laundry services, and a gym. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking
  • A vending machine, coffee/tea in the lobby, and smoke-free premises
  • A front-desk safe, luggage storage, and a banquet hall
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 109 rooms have comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Recycling, daily housekeeping, and desks

Similar properties

Outdoor pool

Fiesta Inn Chetumal Hotel

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,011 reviews
The price is SAR 246
SAR 285 total
includes taxes & fees
20 Sep - 21 Sep
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Does City Express by Marriott Chetumal have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is City Express by Marriott Chetumal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Express by Marriott Chetumal?

Self parking is free at this property.

What time is check-in at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at City Express by Marriott Chetumal?

Check-out is at 1 PM.

Where is City Express by Marriott Chetumal located?

Situated near the airport, this hotel is within 2 mi (3 km) of Payo Obispo Zoo, Planetarium Yook'ol Kaab, and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Palacio Municipal De Othon P. Blanco are also within 3 mi (5 km).

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City Express by Marriott Chetumal Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 363 out of 950 reviews
Rating 8 - Good. 341 out of 950 reviews
Rating 6 - Okay. 150 out of 950 reviews
Rating 4 - Poor. 49 out of 950 reviews
Rating 2 - Terrible. 47 out of 950 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking/ good breakfast
Stayed 1 night in Aug 2025

8/10 Good

Nelson Jose

Liked: Cleanliness, staff & service
It is really close to the mall besides the staff is nice and polite.
Stayed 1 night in Aug 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Stayed 1 night in Jul 2025

10/10 Excellent

Minely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.
Stayed 2 nights in Aug 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.
Stayed 1 night in Aug 2025

6/10 Okay

Arianny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Stayed 1 night in Jul 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2025

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good size double double Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
Stayed 1 night in Aug 2025

10/10 Excellent

Kelisha

Liked: Cleanliness, property conditions & facilities
The food n service, staff
Stayed 1 night in Jul 2025

8/10 Good

Lucerito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a nice place to stay!!!
Stayed 1 night in Apr 2025

6/10 Okay

fabiola

Liked: Cleanliness, amenities
.
Stayed 1 night in Aug 2025

8/10 Good

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Close to Plaza Las Americas
Stayed 1 night in Jun 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the shopping mall
Stayed 1 night in May 2025

10/10 Excellent

Marta leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like breakfast....variety.... fresh, good breakfast..
Stayed 1 night in May 2025

10/10 Excellent

Abdy

Liked: Cleanliness, staff & service, property conditions & facilities
The the entire staff from front desk all the way to house cleaning lady and security’s
Stayed 1 night in May 2025

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there, Was really nice, Will definitely go back again
Stayed 1 night in Feb 2025

6/10 Okay

Jerry

Disliked: Property conditions & facilities
Room had a weird smell
Stayed 3 nights in Jun 2025

10/10 Excellent

Frank

Liked: Property conditions & facilities
This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town. The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
Stayed 1 night in May 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very appropriate for our group
Stayed 1 night in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the mall shopping is very convenient
Stayed 2 nights in Feb 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, amenities
Definitely not Marriott standards. Some customer service investment is needed, as well as property maintenance management.
Stayed 1 night in May 2025