This is a totally self-catering property requiring a key code to enter, which we were not provided. There was no phone/txt/email to reach the owner. After a half hour knocking and waiting at the door, we ran into a person renting an apartment on the property who told us the owners were not in town and should have sent us the code with the reservation confirmation. Our VRBO confirmation did not include a key code or any check-in instructions. We had no communication whatever from the owner. Fortunately, the neighbor happened to know the key code and got us in the front door. The room key was in the room. From there, we were fine and enjoyed our stay. But it would have been a different story if we had not had a chance encounter with a neighbor who had no responsibility for taking care of inn guests. The next day, we had to assist another party the same way. We just happened to be there for a brief stop while sightseeing around the area, otherwise they might have been stuck as well. Very sloppy management! Some on-scene assistance or at least an emergency contact number should be available.