"Paid for room and the front desk turn my sister away"

"We recently stayed at Red Roof Inn, and while the room itself was clean, comfortable, and met our expectations, the experience with the staff unfortunately left a lot to be desired. Customer service was disappointing from the start. We were informed that there is an additional charge if you’d like to check out even just one hour later, which felt excessive. What was more concerning, however, was that there seemed to be a willingness to “negotiate” that fee if paying in cash, which did not come...

"Not recommended. Rooms are in terrible shape, holes on closet doors, no lamp shades, stained bedding, bathroom lighting not working, and missing microwave. Hallways smelled damp and smokey. Brought it to the front desk attention, and they simply did not care. Asked for someone to come and fix light in bathroom and was told that no one had complained about it before, and it was too late for someone to come out. Yes that was their answer. "