"Stay was nice, clean room, and pool was amazing!"

"I booked a room for my son under his name because he was traveling to the area on company business. After working all day and arriving close to midnight, he was informed by the front desk clerk that he could not check in because I had paid for the reservation, despite his name being listed on it. Given the late hour, he had no choice but to find and pay for another hotel room. To make matters worse, the hotel refused to refund the original reservation. This is a very disappointing way to treat...