Find all hotels by Malmaison in Cheltenham from SAR 424

"Breakfast was nice! Bed was comfy. There was a door leading to the room next door to us which wasn’t locked but we just put some bags up next to it."

"Had a great stay everything was perfect and would definitely go back."

"They're having work done so amenities listed on the site aren't actually open. No bar, no restaurant and it's a bit isolated, you need to be able to drive somewhere for food. Skeleton staff. The management need to employ an appropriate number of staff. Reception often isnt manned with a notice up and during breakfast, the one staff member is serving people and doing reception which is in a completely different place. My room was run down with a constantly running tap. Definitely wouldn't stay here again. Hopefully it'll improve when the refurb is finished. The listing should be sognificantly updated and make it clear what is actually available on site. I'd not have booked if I knew I couldn't get food. Due to disability, I have to plan my energy carefully and this knocked me significantly."

"Very comfortable stat large room. Spotless. Ideal location"

"A comfortable nights sleep."

"It’s in the right part of Cheltenham. Close enough to Montpellier, but not so close it’s outside. 20 minute walk from Cheltenham Spa train station, or catch a cab."

"Great"

"Right in the village. Walking distance to everything - pubs, shops and restaurants"

"The room was ok .. spacious bedroom area although the bathroom was tiny and the door opened into it so that made it even smaller. There was a large cobweb on the bathroom ceiling. The staff that “welcomed” us at check in and I use that term extremely loosely were sadly lacking in customer service skills. We had to ask where the room was and even then the directions weren’t helpful. There was another member of staff sitting around doing nothing which looks very unprofessional. One of our bathroom towels was dirty and I asked the reception staff if someone could replace it with a clean one. No apology which was disappointing. Similarly when we checked out no one bothered asking if everything had been ok with our stay. I will however say that the food in the restaurant is exceptional. We had dinner on the Saturday evening and the restaurant was very busy as you would expect. Service was excellent, friendly waiting staff and the food was out of this world. One of the best steaks I’ve ever had. I would definitely recommend the restaurant but steer clear of the hotel. Very disappointed. "