Find hotels near Chateau Holtmuhle, Tegelen from SAR 336

"The customer service is non existent- absolutely awful experience. The hotel offers a late check in after reception hours which we requested ahead of time. Their policy is to email over the lockbox code and side map on the day of arrival. We did not receive this and had a local friend call to ask, in Dutch, for it to be sent. They said they “had been very busy but would send it shortly.” They never did. We sent three messages through this app, called twice and emailed once directly- no response. Which resulted in a huge amount of stress as we had been travelling all day with two small children and were unable to get into the accommodation we had booked and paid for. Thankfully, we found a staff member out who was able to help but it took almost 45 minutes for us to get in. No response or apology from the hotel at all- our messages have still not been replied to. The next day we went in to reception to book and pay for a towel package- were told the towels would be dropped off in our accommodation later in the day. Came in after a long day of exploring- no towels. Had to go back again the next day to ask a second time. Then on our last night, we arrived back to the accommodation late after a day at Efteling. Couldn’t drive through the barrier to access our cottage. Tried texting the what’s app number- no reply. Informed the next day barriers shut at 11 pm- again we’re not given this info upon check in. Had to carry a disabled child through the dark to get there. "

"Superb service and a very nice apartment "

"Wonderful "

"Fantastic place. Friendly staff, Clean rooms. Great coffee and croissants in the morning. Fun and in a perfect location. What else can you ask for?! The family room had bunk beds in a separate room-handy for travelling with kids. I’d gladly stay again without hesitation. "

"Facilities ,service and hotel were excellent and very clean"

"Probably the most comfortable bed I've ever slept on. Currently trying to find a similar matress to upgrade our bed at home. Beautiful rooms, very spacious and cozy vibe. The whole area is lovely, and we got a room with a view over large pond/small lake. Fantastic service from the staff, and incredibly friendly. We didnt get a chance to try the breakfast or dinner at the restaurant, but hoping well be able to next time we stay."