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"Beautiful property not unlike all the other nice resorts. All inclusive is nice. Room service extra slow, cafe buffet closes for one hour right at the start of lunch 11:30 - 12:30, rather inconvenient. Other restaurants seem to be fully packed and no reservations are readily available. Preferred lounge is nice but not really worth the upgrade. Coffee should be available at all times throughout the property but is not, it has hours 7am - ? Food is average at best, not great but large...

"Got food poisoning"

"Hotel Xcaret México: arquitectura espectacular, pero una experiencia que no justifica su elevado precio Estancia: 29 de octubre al 5 de noviembre de 2026 Habitación: 3653, Casa Espiral Nuestra experiencia en Hotel Xcaret México fue, desafortunadamente, decepcionante. A pesar de contar con una arquitectura extraordinaria, un entorno natural privilegiado y un concepto artístico que celebra la cultura mexicana contemporánea, el hotel presenta importantes deficiencias en aspectos fundamentales de...

"The staff are very familiar with us"

"The only downside was the beach too much sargasso."

"Such friendly and helpful staff."

"Hermoso hotel con deliciosa comida y excelente staff."

"Staff was amazing, helpful, and super friendly."

"It was very nice and clean . The staff was nice and helpful. Food was great at the steak house . Breakfast was great ."

"We were upgraded when we arrived and that was worth the experience. We ended up with a large private room and were very grateful. The hotel was SO busy. I don’t think the hotel has the pools/infrastructure for everyone to be in the pool rather than the ocean. There was a lot of sargasm and the water was murky for 5/6 days with one day of clarity and less sargasm. The beach is white sand but covered in sticks and you had to get a lounge chair pretty early in the day. There are very few...

"I highly recommend this resort. Clean, food was excellent and customer service was above expectations. The staff made our stay one of the best experiences."

"Second time in 1 year, love this place. Has everything you need for kids and adults. Great staff, waiters everywhere … poolside waterpark side beach side The only downfall is not the properties fault but the ocean is brown on this side"

"The hotel property was clean and staff was very helpful. The buffet had a nice variety of American and Mexican food which made it a good variety. I’d like to mention that Lupita at the buffet at breakfast time was the best. My daughter and I loved her. Very friendly and helpful, beautiful smile and personality. Diana at the North pool was very friendly and pleasant aa well as Nayla on the other side at Santa Fe, swim-up bar Both lovely ladies. The staff overall was great and accommodating. A few...

"Excellent property"