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The Ballantyne, A Luxury Collection Hotel, Charlotte

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Luxury
5.0 star property
9.2

Wonderful

Serene elegance with park views

Beautiful park views and elegant grounds create a serene atmosphere at this luxurious property. Indulge in spa treatments, relax in the indoor pool and hot tub, and savor exquisite dining at the hotel restaurant.

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
The current price is SAR 1,172
SAR 1,351 total
includes taxes & fees
21 Jun - 22 Jun

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive smart lock details

Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 57.62 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 14 to 40 for adults, and USD 6 to 15 for children
  • Uncovered self parking fee: USD 20 per night (in/out privileges)
  • Uncovered valet parking fee: USD 30 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 57.62 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Ballantyne, A Luxury Collection Hotel, Charlotte have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at The Ballantyne, A Luxury Collection Hotel, Charlotte?

As of 21 Jumada I 2026, prices found for a 1-night stay for 2 adults at The Ballantyne, A Luxury Collection Hotel, Charlotte on 21 Jumada II 2026 start from SAR 1,172, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ballantyne, A Luxury Collection Hotel, Charlotte pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 20 per night. Valet parking is available for USD 30 per night.

What time is check-in at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ballantyne, A Luxury Collection Hotel, Charlotte located?

This family-friendly Charlotte hotel is located in the business district, 0.4 mi (0.7 km) from The Amp Ballantyne, and within 12 mi (20 km) of SouthPark Mall and Carowinds Theme Park. Discovery Place and Bank of America Stadium are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 773 out of 1010 reviews
Rating 8 - Good. 133 out of 1010 reviews
Rating 6 - Okay. 56 out of 1010 reviews
Rating 4 - Poor. 27 out of 1010 reviews
Rating 2 - Terrible. 21 out of 1010 reviews

Reviews

Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We do staycation's in Charlotte here! Its nice to book a room, have a spa day and get away from the hectic work life while still being only 25 min away from the house. We always have a great experience and the staff are great.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Beautiful 5-star Hotel very friendly & welcoming staff.Service was great overall.Especially the Manager,Evan Kidd, who was very kind always had a warm smile.However the restaurant needs improvement food-wasn’t hot enough the wait time was too long.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Perfect Hotel. Lovely staff. Perfectly clean and certainly 5-star. Great location in Charlotte. A green walking area near Ballantyne, a huge play area for children. Delightful restaurants nearby in easy walking distance, through the green area.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfy Room service delicious
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic and the staff were excellent. Will definitely come back for any special occasions.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very nice. Spa services were great. Comfortable place to stay. Welcoming lobby area.
Stayed 1 night in Jan 2026
Verified

8/10 Good

carol

Liked: Cleanliness, amenities, property conditions & facilities
Always a wonderful place to stay. So glad they put in a second hot tub. Wonderful staff at the motel and always in the spa. Best Christmas ever
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room air was very comfortable and we had a wonderful nights’ sleep. Impeccably clean room. Love the coziness of the bathroom.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Glacier

Liked: Cleanliness, amenities, property conditions & facilities
Staff and cleanliness
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the restaurants were great, the pool on the other hand was a little outdated and very loud with children playing and going in and out of the hottub. I feel if they are going to have the prices of a high end spa there should be a separate area for children and other hotel guests. It completely ruined my zen with the spa.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean and staff is amazing.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Walkis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were fantastic.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
I will admit I had some reservations due to the price per hotel room, but the staff's professional nature and quick responses were exceptional. The decor and luxuriousness definitely made me feel like a VIP. I would certainly stay here again- especially for the quality of the bed and the shower!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Clean and comfortable room. Quality room service. Good food.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great service
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Essence

Liked: Amenities
Great service. Extremely clean.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Timothy C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! Staff was friendly and the rooms were so perfect!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Great location to enjoy restaurants and music within easy walking distance. Hotel had nice amenities and staff was great!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Christy

Liked: Cleanliness, amenities
The location was great for concerts at the outdoor venue. Room and bathroom were really lovely with a sweet view of the park area.
Stayed 1 night in May 2025
Verified

8/10 Good

Shakuwrah

Liked: Cleanliness, amenities, property conditions & facilities
I liked how the staff were so nice and helpful
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

David and Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Luxurious hotel. Clean, excellent service, delicious food at the restaurant.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in

Staff are very welcoming and helpful, hotel is so comfortable and neat
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a phenomenal time. The rooms were excellent. The front desk staff was extremely polite and helpful. The food was amazing and the Spa was great! Highly recommended.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel! The property was clean and stylish, the staff was incredibly welcoming and helpful, and the location couldn’t have been better—everything I needed was just a short walk away. I’d definitely stay here again!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful Hotel is beautiful.
Stayed 1 night in May 2024