Find all hotels by Independent in Chakrata

"My experience at this hotel was extremely disappointing and definitely not worth the money. It felt like a complete waste of hard-earned money. For the price they charge, the service and overall standard were far below expectations. One of the biggest issues was the lack of proper staff training. The staff didn’t even seem to know the names of the dishes they were serving to guests. This was especially noticeable with the F&B team, who appeared careless and uninterested in providing good service. During breakfast, my partner had to wait almost half an hour just to get plates and cutlery, even after reminding the staff multiple times. It was frustrating to see such basic service being ignored. Another major inconvenience was the hotel phone system. It barely worked, and when we tried calling the concierge several times to request luggage assistance, no one answered the phone. Overall, the experience was very disappointing. I would not recommend spending thousands of rupees at this hotel. There are several other hotels nearby that offer far better service and a much more luxurious experience for guests."

"I would say this is 5+ star stay. We felt at home. Excellent hotel location. Shopping center walking distance. Atmosphere is great. Room was excellent, clean and spacious. Customer service is top notch by every staff/employees we connected. Aman and Ishu at reception were excellent. Dining is fabulous, all meals, so many varieties. Rajeev snd Aayush, the Managers at restaurant were excellent. Hotel set up Holi celebration for the guests which was simply amazing. Worth the stay, good value as well. Definitely will refer to friends. Thank you to everyone we connected."

"Yes"

"Good service"

"The stay was amazing. The rooms were spotless, staff was courteous, all amenities were provided and breakfast was delicious. We would definitely visit again. "

"Rooms are overpriced for what is on offer considering there are other hotels such as Hyatt Centric, Hyatt resort & spa, Fairfield by Marriott which offer better facilities for lesser price. Gym is not upto standard expected. Food quality is poor for a Taj Hotel. Toilet smelt of sewage which needed rectifying. Toilet size is quite small and was not cleaned to standard expected."

"Air conditioning was no good 😭 I requested them for heating but they brought small heaters which was almost broke…towels also not clean ..we stayed three days ..but with same bed sheets which was from the beginning…"

"Excellent hospitality. Excellent Location. Improve Gym."

"Room was amazing. Service "