2/10
I booked in a stay for 4 people (my family) for one night and paid in advance. At the time of check in(around 2:00am) my family were told that the booking does not exist and they were only provided with a room for two people which is absolutely ridiculous and unacceptable. In the morning I myself attended the hotel and after speaking to the receptionist, she mentioned that the booking actually does exist and the person doing the night shift at the reception simply didn’t know how to operate the system. Adding to that, the room condition was also terrible. I will be lodging a dispute to have my money refunded.



Farzad
Stayed 1 night in Aug 2022