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"Reception staff not very on the ball."

"Thank you"

"The thermal pools and hot tubs were wonderful. I was disappointed in the 25-minute massage, which was only 20 minutes and was mostly just applying oil. The buffet dinner was 39 euros per person, but there was a great little bar across the street for an alternative. There is not much else to do in Montegrotto, particularly on a Monday."

"Wonderful location, friendly staa"

"It was more of an old hotel than antique ( things were worn like the carpet and furniture) could probably use some updating and it needs AC control for each room! It was 85 degrees for 3 days and they said the AC will begin next week. The TV is tiny for the size of the room but the make up vanity was a plus. The bed cushions and throws could be softer and balcony furniture definitely needs to be improved. It’s too noisy to leave the door open for fresh air so my nights we uncomfortably hot! II liked the location for walking and the hotel has complimentary bikes to get around! The staff was extremely accommodating and pleasant. I was given good directions and restaurant suggestions. I also received information for Bus and Fly from the reception and that saved me over €100 to get to the airport!! The breakfast croissants were yummy with a cappuccino to start my days! I liked that the area was local with a bar and supermarket. A bigger fridge would have been ideal to keep my own charcuterie, cheese and wine!! After all it’s Italy!!"

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"Clean and easy"

"The saunas and the outdoor pools are wonderful. A great variety at breakfast and excellent meals in the main restaurant. Some areas need an upgrade. "

"Helpful staff"