"Booked a room months in advance for our trip from Canada. On the day of, I received a phone call from a North Dakota number. The caller only let the phone ring twice and didn’t leave a voicemail. Thinking it may have been the hotel, I sent them a message with our projected arrival time. When we arrived, we were informed our reservation had been cancelled because the card allegedly didn’t go through. We were also told by the staff member they had attempted to contact us earlier. However, given the extremely brief phone call attempt and lack of voicemail, we were not properly notified of any issue. As a result, we were forced to rebook at a significantly higher rate costing us more than our original booking. I understand that payment issues can happen, however, I do not feel that a two ring phone call without voicemail was anything close to a reasonable attempt to contact guests who had a confirmed reservation and were actively travelling to the hotel. I would like management to review the situation and consider reimbursing the difference we were charged due to cancellation"
Calendar Month
Temperature
Precipitation
Cloudiness
