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"We rented a 6 bedroom rental unit (5203 Asterisk Avenue) which was in excellent condition on the inside.All the rooms were very nice. It was great having a large living room area on both floors. The pool was great but we were disappointed that our hot tub never got above 90 degrees even though we initially paid to have the pool heated which is required for spa heat. We called customer service who refunded us since the heat in the spa was not working. Kudos for excellent customer service. The...

"The main pool and lazy river were closed - also, we paid a daily rate to heat the pool and hot tub at our unit, but they never got up to temperature. We could only set the thermostat from 72-78. The water for showers and baths was never quite hot enough. Also, the welcome screen that was supposed to have information about our unit wasnt working, which made things harder All that said, the unit was very clean - the beds were comfortable - the appliances were very nice - and having full sized...