"Positives: Daniel at the front desk was super helpful. He even took the time to help us locate a lost item. Rooms were fairly spacious and it was great to have a kitchen. Tubs were big. Adjacent to Norwich Cathedral, so made it easy to tour.
negatives: first room given didn't have hot water so needed to be switched to another room. Location, while being close to the cathedral, was down a back alley so didn't feel all that comfortable at night.
If a few improvements were made, like cleaner floors, showers, upholstery, windows, better quality (SS) pots and pans, it would be much more comfortable. As it is, it was fine, just not impressive.
Host 5*, hotel 3*."
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